Clinical Specialist, Pain Interventions - Charleston, SC

Medtronic•Charleston, SC

2d•$76,000 - $114,000•Remote

About The Position

Medtronic’s Clinical Specialist supports Neuromodulation Pain and Target Drug Delivery therapies through surgical coverage, patient follow-up, troubleshooting, customer service, and education. The role also undertakes basic market development activities as needed for the assigned territory and district. Pain therapies include spinal cord stimulation, drug infusion for chronic pain or severe spasticity, and RF nerve ablation. This is a field-based remote position. The employee must reside within the territory and drive to multiple accounts throughout the region, with driving expected approximately 50% of the time. A valid driver’s license and active vehicle insurance are required; overnight travel may be needed. The role may involve covering cases in the district and occasionally in other districts, and requires flexibility for clinical events outside normal business hours, including weekends, evenings, and nights. The specialist represents Medtronic during procedures, supports patients and healthcare providers, manages clinical and product-related activities, and collaborates with colleagues and leadership to support territory and district goals. The position also includes inventory, ordering, expense, training, documentation, and compliance responsibilities.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy.
Ability to reside within the assigned territory and drive to multiple accounts; approximately 50% driving within the territory is expected.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work and possible overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8 or more hours per day and frequently bend, stoop, squat, and balance.
Close vision, distance vision, depth perception, and ability to adjust focus for travel and computer use.

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Master’s degree.
Registered nurse or healthcare professional experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in neurology, neurosurgery, orthopedics, the operating room, pain management, or home healthcare.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
Manage patients through all phases of the clinical process and educate them about Medtronic product features and benefits.
Provide clinical support for surgeries, re-programming, troubleshooting, and follow-up in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff on products and therapies through individual teaching, in-services, education programs, seminars, and symposia as directed by leadership.
Respond promptly and professionally to device-related inquiries from customers and patients.
Flex schedules to support or attend clinical events, potentially outside normal business hours, including weekends and after-hours events.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage case-coverage inventory, including timely product-use, sale, or transfer transactions; cycle counts; product retrievals; inventory turnover; and avoiding use of expired or held products.
Contribute to quarterly district, regional, and national initiative goals by partnering with colleagues and communicating regularly with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place customer-service orders for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for cases covered in the territory or district.
Maintain understanding of applicable quality policies and system requirements.
Assist Management and Sales Training with training new district employees.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within required timeframes.
Mentor Associate Clinical Specialists.
Complete new-hire therapy training as directed by medical education and corporate compliance training by its due date.
Travel to cover district cases as needed and occasionally travel to other districts at the Clinical Manager’s discretion.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.