Clinical Specialist, Pain Interventions - Milwaukee, WI

Medtronic•Milwaukee, WI

1d•$76,000 - $114,000•Onsite

About The Position

Medtronic’s Clinical Specialist supports Neuromodulation Pain and Target Drug Delivery therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. The role also participates in basic market development activities according to the needs of the assigned territory and district. This is a field-based position in Milwaukee, Wisconsin, covering the surrounding area. The specialist provides technical and clinical support during procedures and throughout patient care, trains healthcare professionals on products and therapies, and works with colleagues and leadership to support territory and district goals. The position requires schedule flexibility, including occasional work outside normal business hours, and travel within the district and occasionally to other districts. The role includes managing case-coverage inventory and related orders, maintaining product and compliance documentation, mentoring associate clinical specialists, completing required training, and managing business expenses. The specialist uses Medtronic technology tools and common devices such as Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of clinical or medical sales experience; or a bachelor’s degree and at least 2 years of clinical or medical sales experience.
Valid driver’s license and active vehicle insurance policy.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, and nights, and overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8 or more hours per day.
Ability to bend, stoop, squat, and balance frequently.
Close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
For a baccalaureate degree earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Unrestricted U.S. work authorization at the time of hire and for the duration of employment for roles below Principal level.

Nice To Haves

Registered nurse or healthcare professional with experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home healthcare.
Understanding of basic reimbursement and the healthcare environment.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
Manage patients through all phases of the clinical process and educate them about Medtronic product features and benefits.
Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up visits in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff through individual teaching, in-services, education programs, seminars, and symposia as directed by leadership.
Respond promptly and professionally to device-related inquiries from customers and patients.
Be flexible to work at or attend clinical events outside normal business hours, including weekends and after hours, as directed by the Clinical Specialist Manager.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage inventory for case coverage, including timely transactions for used, sold, or transferred products; maintaining cycle-count accuracy; conducting product retrievals; turning over inventory promptly; and avoiding use of expired or on-hold products.
Contribute to quarterly district, regional, and/or national initiative goals by partnering with colleagues and communicating regularly with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place orders with customer service for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for cases covered within the territory or district.
Maintain understanding of applicable quality policies and system requirements.
Assist management and the Sales Training department with training new district employees.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within required timeframes.
Mentor Associate Clinical Specialists.
Complete new-hire therapy training as directed by medical education and complete corporate compliance training by its due date.
Travel to cover district cases as needed and occasionally travel to other districts at the Clinical Manager’s discretion.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.