Clinical Specialist, Cranial & Spinal Technologies - Las Vegas, NV

Medtronic•Las Vegas, NV

5d•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist, Cranial & Spinal Technologies to provide clinical, technical, and product support for existing and potential customers of Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role supports technology-enabled procedures, customer installations, system performance, and training, while maintaining customer relationships and fulfilling service and quality requirements. The specialist must reside within the assigned territory, drive to multiple accounts, and travel outside the territory as needed. The role requires a valid driver’s license and active vehicle insurance; driving is approximately 50% of the time within the territory, with possible overnight travel. The specialist works with Surgical Synergy team members, NRCs, CSMs, sales representatives, clinicians, and hospital personnel. The role includes responding to customer service needs, supporting complex image-guided products and applications, documenting installations and customer interactions, and providing input on product development based on field experience. The position requires compliance with Medtronic policies, the Quality System, and BCS requirements. The position may require serving as the primary resource for scheduled and unscheduled clinical events, including work on weekends, evenings, or nights. It involves working autonomously outside clinical events, attending meetings and training, and meeting physical requirements that include wearing protective lead for extended periods, lifting up to 40 pounds, and sitting, standing, or walking for extended periods.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and undertake possible overnight travel.
Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for 8 or more hours per day and frequently bend, stoop, squat, and balance.
Close vision, distance vision, depth perception, and ability to adjust focus, including in relation to travel and computer use.
For bachelor’s degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
For roles below Principal level, unrestricted U.S. work authorization is required at hire and throughout employment.

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members during customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software to maximize performance; install upgrades and perform preventative maintenance.
Provide telephone clinical support and act as the primary customer liaison for repair and technical support issues.
Use UNIX/LINUX commands to modify operating files and fulfill Software and Service Contract obligations.
Provide customer service according to individual customer needs and maintain familiarity with open calls and issues at customer sites.
Report customer concerns, issues, market opportunities, and necessary complaints; partner with CSM/NRC to ensure resolution.
File weekly site visit and customer contact reports and provide required reports and information.
Educate and train physicians and hospital personnel on technical matters related to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others in training; update customers on tips, shortcuts, and suggestions.
Participate in customer training at designated sites and provide train-the-trainer resources for hospital staff.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for Navigation and Robotics.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Support complex and new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide field-based input on new product development.
Document new and existing installations.
Adhere to company policies and conduct business ethically.
Cooperate with personnel on the execution of company programs.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan opportunity.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.