Clinical Specialist, Cranial & Spinal Technologies - Harrisburg/Allentown, PA.

Medtronic•Harrisburg, PA

4d•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist to provide clinical, technical, and product support for its Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role supports existing and prospective customers, builds customer relationships, and provides training at all levels. The specialist must perform duties within the Quality System and BCS requirements and serve customers across a territory that includes Harrisburg and Allentown, Pennsylvania. The employee is required to reside within the territory, drive to multiple accounts, and travel outside the territory as needed. The specialist supports technology-enabled procedures, system installations and maintenance, customer service and repair issues, and education for physicians and hospital personnel. The role collaborates with NRCs, the Surgical Synergy team, sales representatives, and regional leaders to provide technical support, identify prospective users, meet service expectations, and share field input for product development. The position may require work during evenings, nights, and weekends, as well as overnight travel. Driving is expected approximately 50% of the time.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Must reside within the territory and hold a valid driver's license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and travel overnight as needed.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds and sit, stand, and/or walk for more than 8 hours per day; frequent bending, stooping, squatting, and balancing are required.
Close and distance vision, depth perception, and ability to adjust focus are required in connection with travel and computer use.
For bachelor's degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with image-guided systems.
Prior MRI experience.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and Surgical Synergy team members during customer site installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventive maintenance.
Provide telephone clinical support and use UNIX/LINUX commands to modify operating files.
Fulfill software and service contract obligations and act as the primary customer liaison for repair and technical support issues.
Provide timely information to the district team about customer concerns, issues, and market opportunities; deliver service according to individual customer needs and monitor the status of site calls and issues.
Report necessary complaints and partner with CSM/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Provide clinical resources for surgeons, clinicians, and others being trained; share tips, shortcuts, and suggestions with customers as appropriate.
Participate in customer training at designated sites for internal and external partners and provide train-the-trainer resources for hospital staff.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for applicable navigation and robotics procedures.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and provide information as directed.
Cooperate with personnel in executing company programs and support complex or new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide field-based input for new product development and document new or existing installations.
Follow company policies and conduct business ethically.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Sales Incentive Plan opportunity