Clinical Specialist, Cranial & Spinal Technologies - Harrisburg/Allentown, PA.

Medtronic•Harrisburg, PA

5d•$76,000 - $114,000•Onsite

About The Position

Medtronic is hiring a field-based Clinical Specialist for its Cranial & Spinal Technologies organization, covering the Harrisburg/Allentown, Pennsylvania territory. The specialist provides clinical, technical, and product support for Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role supports customers through installations, technology-enabled procedures, system maintenance, troubleshooting, and training, while maintaining customer relationships and completing required reporting and documentation. The specialist must reside within the territory, travel to multiple accounts, and drive approximately 50% of the time. Travel outside the territory and overnight travel may also be required. The role works closely with NRCs, Surgical Synergy team members, the Surgical Synergy Region Manager, CSMs, and sales representatives to support customers, identify prospective users, and resolve service issues. The specialist must work within the Quality System and BCS requirements and conduct business in accordance with company policies and ethical standards. The application window is anticipated to close on November 14, 2026.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Must reside within the assigned territory.
Valid driver's license and active vehicle insurance; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and travel, including overnight travel when required.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9-pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds, sit, stand, and/or walk for 8 or more hours per day, and bend, stoop, squat, and balance frequently.
Close vision, distance vision, depth perception, and ability to adjust focus for travel and computer use.
For bachelor's degrees earned outside the United States, a degree meeting the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Candidates for roles below Principal level must have unrestricted U.S. work authorization at hire and for the duration of employment; sponsorship is not offered for this role.

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate and collaborate with NRCs and Surgical Synergy team members on customer-site installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventative maintenance.
Provide telephone-based clinical support and serve as the primary Medtronic liaison for customer repair and technical support issues.
Use UNIX/LINUX commands to modify operating files and fulfill Software and Service Contract obligations.
Provide customer service based on individual customer needs and keep informed about calls and issues at customer sites.
Provide timely information to the district team about customer concerns, issues, and market opportunities.
Report necessary complaints and partner with CSMs and NRCs to ensure full resolution.
Submit weekly site-visit and customer-contact reports and complete required documentation for new or existing installations.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff.
Serve as a clinical resource for surgeons, clinicians, and others receiving training, and share appropriate tips, shortcuts, and suggestions with customers.
Participate in customer training at designated sites and provide resources for hospital staff to train their own personnel.
Continually train Surgical Synergy Clinical Support team members on current technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Representatives to identify prospective users for Navigation and Robotics.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and provide information as directed.
Support complex and new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide in-field input for new product development.
Cooperate with company personnel in executing company programs and adhere to company policies and ethical business practices.