Clinical Specialist, Cranial & Spinal Technologies - Charlottesville, VA

Medtronic•Charlottesville, VA

22h•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist, Cranial & Spinal Technologies to provide clinical, technical, and product support for existing and prospective customers of its Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role requires residence within the territory, driving to multiple customer accounts, and travel outside the territory. The specialist builds customer relationships, provides training at all levels, and performs all duties in accordance with the Quality System and BCS requirements. The specialist supports technology-enabled procedures and installations, maintains system hardware and software, performs upgrades and preventive maintenance, and provides clinical and technical support to customers. The position serves as a primary customer liaison for repair and technical support matters, reports customer concerns and market opportunities to district teams, and partners with relevant colleagues to resolve issues. It also trains physicians and hospital personnel, supports new products and applications, documents installations, participates in sales and training events, and provides in-field feedback for product development. The role may require serving as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights. It involves driving approximately 50% of the time within the assigned territory and may require overnight travel. Physical requirements include wearing a protective lead apron for extended periods, lifting up to 40 pounds, and sitting, standing, or walking for more than eight hours per day.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Valid driver's license and active vehicle insurance policy; driving record is reviewed as part of the application.
Ability to drive approximately 50% of the time within the assigned territory and undertake overnight travel as needed.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for more than 8 hours per day and frequently bend, stoop, squat, and balance.
Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
For bachelor's degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and Surgical Synergy team members on customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventive maintenance.
Provide telephone clinical support and fulfill software and service contract obligations.
Use UNIX/Linux commands to modify operating files.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team about customer concerns, issues, and market opportunities.
Provide customer service according to individual needs and maintain awareness of the status of customer-site calls and issues.
Report necessary complaints and partner with CSM/NRC to ensure resolution.
File weekly site-visit and customer-contact reports for service improvement.
Educate and train physicians and hospital personnel, including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on technical matters relating to technology-enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained; update customers on tips, shortcuts, and suggestions as appropriate.
Participate in company-sponsored customer training at designated sites for internal and external partners.
Provide training and resources to hospital staff so they can train their own personnel.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for Navigation and Robotics.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed, and cooperate with personnel in executing company programs.
Support complex, new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service goals.
Provide input on new product development based on field experience.
Document new or existing installations.
Follow company policies and conduct business ethically.

Benefits

Competitive salary and flexible benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans, including eligibility for a Sales Incentive Plan.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.