Clinical Specialist, Cranial & Spinal Technologies- Palo Alto, CA

Medtronic•Palo Alto, CA

6d•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist, Enabling Technologies to support existing and potential customers of its Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The position requires residence within the assigned territory, travel to multiple accounts, and travel outside the territory as needed. The specialist provides clinical, technical, and product knowledge support; builds customer relationships; and trains physicians and hospital personnel. The role includes supporting technology-enabled procedures, maintaining and servicing systems, handling customer technical issues, and performing duties in accordance with Medtronic’s Quality System and BCS requirements. The specialist works with Surgical Synergy team members, NRCs, sales representatives, and other colleagues to support installations, customer training, technical service, and identification of prospective users. The position also contributes field feedback to product development and supports complex, new image-guided products and applications. The job requires a valid driver’s license and active vehicle insurance, substantial driving within the assigned territory, and the ability to travel overnight when necessary. Clinical events may require work on weekends, evenings, or nights.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and travel overnight as needed.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds and sit, stand, and/or walk for 8 or more hours per day.
Ability to bend, stoop, squat, and balance frequently.
Close and distance vision, depth perception, and ability to adjust focus, including in relation to travel and operating a personal computer.
For baccalaureate degrees earned outside the United States, a degree meeting the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with image-guided systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members on customer-site installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software to maximize performance; install upgrades and perform preventative maintenance.
Provide telephone clinical support and fulfill software and service contract obligations.
Serve as the primary Medtronic customer liaison for repair and technical support issues.
Keep the district team informed about customer concerns, issues, and market opportunities; provide service according to customer needs and track the status of site calls and issues.
Report necessary complaints and partner with CSM/NRC to ensure resolution.
File weekly site-visit and customer-contact reports for service improvement.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Provide clinical resources for surgeons, clinicians, and others in training; share tips, shortcuts, and suggestions with customers.
Participate in sponsored customer training at designated sites for internal and external partners, and train hospital staff to deliver training to their personnel.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS representatives to identify prospective users for Navigation and Robotics applications.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and other information as directed.
Support complex, new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize technical support and service expectations.
Provide field-experience input for new product development and document new or existing installations.
Cooperate with company personnel in executing company programs and conduct business ethically in accordance with company policies.
Attend national meetings, district meetings, and other training as requested.
Drive within the assigned territory and travel, including overnight travel, as required.