Clinical Account Specialist - Las Vegas, NV

Kestra Medical Technologies Inc.•Las Vegas, NV

3d•$115,000 - $125,000•Remote

About The Position

The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high-quality patient experiences and seamless coordination of cardiac wearable therapy. The position focuses on patient-facing and provider-facing clinical activities, including pre-fitting conversations, collecting clinical documentation, coordinating with case managers on discharge timing, and delivering initial patient fittings. The CAS also provides clinical in-services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain relationships within key accounts and ensures inventory and operational readiness for patient care, renewals, and ongoing documentation needs. The role coordinates local inventory to meet account needs and supports renewal and clinical documentation activities after fittings. The position requires frequent local and domestic travel, including travel by car and/or air that may exceed 90% at times, and the ability to work in different office-like conditions. Extended hours may be needed.

Requirements

Bachelor’s degree, preferably in clinical science (such as nursing, physiology, or biology) or a related field.
At least 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support.
Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways.
Competence with Microsoft products, Salesforce, and remote patient monitoring systems.
Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams.
Ability to consistently work remotely.
Must reside in the assigned territory.
Valid driver’s license in the state of residence and a good driving record.
Ability to travel frequently, including domestic travel by car and/or air, at times more than 90%.
Ability to work in different office-like conditions and extended hours when needed.
Ability to perform frequent repetitive wrist, hand, or finger motions, remain stationary while standing or sitting for prolonged periods, and use computers, phones, and other business machines frequently.
Must be eligible to work for any employer in the United States; Kestra cannot sponsor or take over sponsorship of employment visas.

Nice To Haves

Bachelor’s degree or higher.
Prior experience in medical devices and/or durable medical equipment (DME).
At least 2 years of industry experience in medical devices, pharmaceuticals, or a comparable healthcare setting.
Experience working closely with Sales Leaders and Territory Managers in the field.
Startup experience and ability to execute a strategy with clear direction and communication across the organization.
Motivation to improve quality of life for patients with heart failure.
Experience in sales or a sales support role.
Strong understanding of the commercial sales environment and service-level expectations.
High-level problem-solving skills; organization and attention to service and detail; clear, neutral, simple communication; relationship-building ability; cross-functional collaboration; ability to instruct and build confidence in team members, APSs, and patients; and interest in lifelong learning.

Responsibilities

Work within assigned key accounts to provide quality and timely patient fittings.
Obtain additional documentation from patients and providers after fittings.
Provide initial patient fittings and field-based follow-up tasks.
Support EMR setup within key accounts to facilitate order processing.
Recommend care-team processes and training to support patient compliance and experience.
Connect the SWO renewal process with physicians to support continuing care.
Provide clinical in-services to personnel within key accounts.
Manage fitting inventory in local areas.
Support SWO growth and maintenance within established accounts.
Forecast and regulate local inventory management needs.
Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient-triggered episodes and events and communicate relevant information to providers.
Maintain patient confidentiality and release patient information only as permitted and on a need-to-know basis.