Clinical Account Specialist - Las Vegas, NV

Kestra Medical Technologies•Las Vegas, NV

3d•Remote

About The Position

The Clinical Account Specialist (CAS) plays a clinical role within key hospital accounts, supporting high-quality patient experiences and coordination of cardiac wearable therapy. The role includes patient- and provider-facing clinical activities such as pre-fitting conversations, collecting clinical documentation, coordinating discharge timing with case managers, and delivering initial patient fittings. The CAS also provides clinical in-services, supports EMR workflow setup, and serves as a resource for clinicians and care teams. Working with Sales and Territory leadership, the CAS helps maintain account relationships and ensures local inventory and operational readiness for patient care. The position also supports renewals and documentation after fittings, including follow-up related to discharge dates, delivery documentation, and ongoing clinical needs. The CAS reviews CareStation reports for patient-triggered episodes and events for communication to providers. The role requires frequent local and domestic travel, sometimes exceeding 90%, and the ability to work remotely and in different office-like conditions. Extended hours may be needed. Kestra products are regulated by the FDA, and post-offer drug testing is a condition of employment. The position requires adherence to the company’s patient confidentiality policy.

Requirements

Bachelor’s degree, preferably in clinical science such as nursing, physiology, or biology, or a related field.
At least 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support.
Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways.
Competence with Microsoft products, Salesforce, and remote patient monitoring systems.
Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams.
Ability to consistently work remotely.
Must reside in the assigned territory.
Valid driver’s license in state of residence and a good driving record.
Ability to travel, including frequent domestic travel by car and/or air, at times more than 90%.
Ability to work in different office-like conditions and extended hours when needed.
Ability to maintain patient confidentiality and release patient information only as authorized and on a need-to-know basis internally.
Experience working in sales or a sales support role.
Strong interpersonal skills for communicating with and assisting clinicians in patient care.
Ability to understand and contribute to local commercial goals.
Ability to provide instruction and build confidence in team members, APSs, and patients.
Highly organized, service- and detail-oriented, with strong problem-solving, relationship-building, and cross-functional collaboration skills.

Nice To Haves

Bachelor’s degree or higher.
Prior experience in medical devices and/or durable medical equipment (DME).
At least 2 years of industry experience in medical devices, pharmaceuticals, or a comparable healthcare setting.
Experience working closely with Sales Leaders and Territory Managers in the field.
Startup experience and ability to execute strategy with clear direction and communication across the organization.
Motivation to improve quality of life for people with heart failure.
Passion for the heart-failure space and lifelong learning.

Responsibilities

Provide timely, quality fittings for patients within assigned key accounts.
Obtain additional documentation from patients and providers after fittings.
Provide initial patient fittings and field-based follow-up tasks.
Support EMR setup within key accounts to facilitate order processing.
Recommend care-team processes and training to support patient compliance and experience.
Link the SWO renewal process to physicians for continuing care.
Provide clinical in-services to personnel within key accounts.
Manage inventory for local fittings and forecast and regulate local inventory needs.
Support SWO growth and maintenance within established accounts.
Follow up on renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient-triggered episodes and events and communicate relevant information to providers.
Coordinate with Sales and Territory leadership to maintain account relationships and operational readiness.
Adhere to the company’s patient confidentiality policy.