Clinical Solutions Advisor

TeraRecon

6d • Remote

About The Position

As a Clinical Solutions Advisor at TeraRecon, you will use extensive clinical expertise in CT and/or MR, 3D post-processing, AI, and advanced imaging software to lead customer success and drive strategic adoption of TeraRecon solutions. You will focus on customer advocacy, product expertise, and process optimization to help customers achieve maximum value from their investment. The role leads critical customer engagements and collaborates with internal teams to improve customer experience, expand product usage, and represent customer needs in product development.

This is a remote US employee position with travel up to 75%.

Requirements

• AART license.
• ARRT certification and at least 8 years of practical, hands-on CT or MR experience in a clinical environment such as a hospital or imaging center.
• Deep expertise in medical terminology, imaging systems, PACS, EHR, and imaging post-processing software.
• Advanced troubleshooting and problem-solving skills, including the ability to lead critical customer engagements and complex troubleshooting efforts.
• Strong analytical skills, including the ability to analyze clinical data and translate insights into actionable customer recommendations.
• Proficiency in clinical workflow optimization and integrating technology into diverse healthcare environments.
• Strong familiarity with AI-based imaging tools and understanding of emerging healthcare imaging technologies.
• Superior communication skills and the ability to engage effectively with senior leadership, clinicians, and technical teams.
• Strong organization and attention to detail, with the ability to manage multiple complex accounts simultaneously.
• Leadership and mentorship capabilities, with a focus on driving team performance and success.
• Ability to thrive in a dynamic, fast-paced environment with a results-driven mentality and proactive approach to problem-solving.
• Willingness to travel to customer sites, trade shows, and symposia as needed, approximately 75%.
• Strong business acumen and ability to engage in high-level strategic discussions with customers to drive long-term success.
• Passion for technology and its potential to transform healthcare delivery and patient care.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience with TeraRecon products is strongly preferred.

Responsibilities

• Design and deliver advanced training sessions, clinical demonstrations, and workshops on TeraRecon’s product suite, including 3D post-processing and AI capabilities.
• Oversee creation and localization of high-quality training materials tailored to customer needs.
• Improve training processes so clinicians of all levels can optimize their use of TeraRecon solutions.
• Provide expert guidance on advanced imaging post-processing techniques and best practices.
• Collaborate with Sales, Product Management, and Engineering to identify growth and expansion opportunities in large, multi-divisional organizations.
• Advocate for TeraRecon products in the healthcare community, promote their value, drive adoption, and identify customer advocacy opportunities such as case studies and testimonials.
• Represent customer feedback in internal strategy meetings to influence product roadmaps, enhancements, and new features.
• While onsite, confirm the optimization of clinical workflows and system integrations to support operational efficiency and clinical outcomes.
• Streamline internal processes and improve customer experience, service delivery, and product adoption across healthcare environments.
• Drive continuous improvements in customer success practices and operational processes in alignment with organizational goals.
• Represent TeraRecon at industry conferences, symposia, and workshops as a thought leader in imaging and healthcare technology.
• Monitor industry trends and technologies to guide customers and the company in adopting innovative imaging and post-processing solutions.
• Serve as the subject matter expert for customer feedback and help align TeraRecon’s offerings with market needs.
• Foster collaboration among team members and internal stakeholders to meet customer needs.
• Adopt and promote new technologies, maintain strong product knowledge, and demonstrate a customer-first mentality.
• Travel to customer sites, trade shows, and symposia as required, approximately 75%.

What This Job Offers

• Job Type: Full-time