Clinical Services Administrator

Dhss/Samh•Dover, DE

About The Position

The Clinical Services Administrator is responsible for the New Castle County PROMISE Assessment Center, which serves beneficiaries living with Severe and Persistent Mental Illness. The position advocates for beneficiaries and ensures contracted service providers meet their clinical and wellness needs. This includes developing, recommending, and overseeing policies and procedures; providing technical guidance and supervision to program supervisors and staff; and overseeing quality assurance concerning programs, services, and beneficiary rights. The administrator liaises with centers, public and private care agencies, the court, and local governments on program and service-delivery issues, resolves operational and service-delivery issues as needed, and acts in the absence of the Regional CMHC Director.

Requirements

Three years of experience in health or human services work, applying theories, principles, laws, and practices of programs and services that assist individuals, families, or communities.
Six months of experience in health or human services program administration, including overseeing program development, implementation, and evaluation; setting short- and long-range goals and objectives; and advising other agency organizational units through consultation.
Six months of experience developing policies and procedures.
Six months of staff-supervision experience, including planning, assigning, reviewing, and evaluating the work of others.
Knowledge of budget management and control, including managing expenditures within available appropriations and revenue, and maintaining, monitoring, projecting, and controlling a budget under established policies and procedures.
Applicants must be legally authorized to work in the United States. DHSS does not provide employment-based sponsorship.

Responsibilities

Develop, recommend, and oversee the implementation and application of policies and procedures.
Provide technical guidance and supervision to program supervisors and staff through unit and site supervisors.
Oversee quality assurance policies related to programs, services, and client/patient rights.
Act as liaison between centers and public and private care agencies, the court, and local governments regarding program and service-delivery issues.
Resolve operational and service-delivery issues as necessary.
Act in the absence of the Regional CMHC Director.
Advocate for beneficiaries and ensure contracted service providers meet their clinical and wellness needs.