Clin Svc Representative II

University of Florida • Collier, FL

6d

About The Position

The Clinical Service Rep II serves as a patient care advocate supporting pediatric patients and their families in obtaining timely, appropriate, and effective oral-health care. The role strengthens communication and coordination among dental providers, schools, community clinics, residency programs, and other community partners. It helps families understand dental diagnoses, treatment options, and follow-up recommendations, provides compassionate, trauma-informed support, and assists with barriers such as transportation, insurance, language, and health literacy. The position monitors treatment progress, maintains patient records, supports referrals and continuity of care, and promotes dental care through community outreach and health fairs.

The role also coordinates community-based clinical navigation, including referrals, advocacy, follow-up, transportation to dental center or healthcare network facilities, and communication with safety-net organizations. Administrative duties include maintaining records in accordance with applicable standards and program requirements, verifying Medicaid eligibility, assisting families with Medicaid processes, attending meetings and outreach events, completing training and professional development, and performing other assigned functions.

The expected salary is $24.74 per hour, commensurate with education and experience. A health assessment is required. Applicants must submit a cover letter and resume; the position is eligible for veteran’s preference.

Requirements

• High school diploma or equivalent.
• Two years of relevant office experience; appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

• CPR certification.
• Ability to drive to various locations within Collier County.
• Good communication skills to foster relationships with agency partnerships.
• Experience working with pediatric populations.
• Cultural sensitivity when working with diverse racial, ethnic, and socioeconomic populations.
• Experience working in the Medicaid online system.
• Familiarity with community resources, social services, and healthcare in Collier County.
• Ability to properly demonstrate and communicate health education activities.
• Fluency in Spanish or Haitian Creole.

Responsibilities

• Support pediatric patients and families by coordinating communication among dental providers, schools, and community partners.
• Help children and families understand dental diagnoses, treatment options, and recommended follow-up care.
• Provide compassionate, trauma-informed emotional support to families navigating complex dental needs.
• Coordinate appointments, referrals, and communication between pediatric oral-health agencies, community clinics, residency programs, and school-based partners.
• Collaborate with school nurses and health liaisons to support follow-up for students with urgent dental needs.
• Monitor treatment progress, track adherence to care plans, and communicate with families to support outcomes.
• Identify and address barriers to care, including transportation, insurance, language, and health-literacy challenges.
• Attend health and community fairs to promote clinical dental navigation and the importance of establishing a dental home.
• Maintain accurate pediatric patient records, including referrals, treatment progress, and follow-up outcomes.
• Collaborate with providers, residency programs, schools, and community organizations to strengthen pediatric care strategies and coordination.
• Consult and cooperate with community systems to facilitate linkage, referral, advocacy, and follow-up toward recommended pediatric treatment goals.
• Maintain working relationships with safety-net organizations and knowledge of contacts, eligibility criteria, referral processes, and follow-up expectations.
• Organize transportation for pediatric patients seeking or transferred to services at the NCF Pediatric Dental Center or Healthcare Network facilities.
• Support families in navigating community-based care pathways and continuity of treatment.
• Strengthen communication between community partners and oral-health providers to improve referral completion and reduce gaps in care.
• Attend appropriate meetings and meet regularly with the supervisor for information exchange and supervision.
• Prepare and maintain client and program records according to applicable standards, regulations, grant requirements, and data-collection protocols.
• Verify patient Medicaid eligibility and assist families with Medicaid-related processes.
• Participate in Medicaid Navigator events and help clients understand required paperwork and procedures.
• Participate in continuing education, outreach, and community engagement activities promoting services and resources in Collier County.
• Maintain professional knowledge and complete required training and certifications.
• Perform additional assigned marginal functions and document time allocation according to program needs.

Benefits

• Low-cost State Health plans, dental plans, and vision coverage.
• Domestic partner coverage through GatorCare.
• Optional life, disability, legal, and accident insurance plans.
• Competitive pension plans, investment accounts, and voluntary retirement options including 457 deferred compensation and 403(b) plans.
• Vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave.
• TEAMS employees accrue approximately 22 vacation days, 13 sick days, and 4 personal leave days annually, based on full-time employment.
• Paid family leave of eight full weeks over a 24-month period.
• GatorPerks discount program offering savings at businesses and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED