About The Position

The Clinical Sales Specialist supports the Pensacola, Florida territory and advances sales of orthopedic surgical products by providing clinical and logistical expertise in hospitals and operating rooms. The role includes independently covering surgical cases, managing billing and purchase orders, coordinating logistics, and managing equipment and assets. The specialist works under close management supervision and in close partnership with Sales Consultants. The position provides clinical and technical support during orthopedic surgeries, helps ensure appropriate equipment is available and functioning, and supports surgeons and other customers. It also involves operating room and sterile processing consultation, sharing customer and marketplace insights with internal teams, preparing reports, maintaining promotional materials, and moving instruments, implants, and equipment between representatives and hospitals.

Requirements

  • Bachelor’s degree; or an associate degree or medical certification (such as CST or PT) plus at least 2 years of professional and/or relevant experience; or at least 4 years of professional and/or relevant experience; or recent transition from Active Military Duty.
  • Ability to work in a laboratory and operating room environment.
  • Valid driver’s license issued in the United States.
  • Ability to travel, potentially including weekends and overnight stays.
  • Residence in or willingness to relocate to the assigned territory.
  • Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business acumen skills.
  • Experience in data analysis and excellent problem-solving skills.
  • Results orientation and sense of urgency, including the ability to meet tight timelines.
  • Internal and external customer focus.
  • Ability to work independently and autonomously.
  • Ability to work within a matrix and team structure.
  • High level of attention to detail.
  • Demonstrated ability to understand, interpret, communicate, and work in a complex environment.
  • Understanding of human anatomy and physiology.

Nice To Haves

  • Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.

Responsibilities

  • Independently guide and assist surgeons in the operating room by providing clinical and technical support for orthopedic surgical cases.
  • Advance DePuy Synthes sales by serving as the sole Company representative providing direct customer support during surgeries and ensuring proper equipment is available and functioning.
  • Troubleshoot and use independent judgment to respond to physician needs and customer requests.
  • Manage hospital billing and create and close purchase orders.
  • Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams to improve solutions and service levels and support sales growth.
  • Prepare sales reports and documents as required.
  • Provide Operating Room and Sterile Processing Department consultation.
  • Maintain, track, and effectively deploy equipment and assets throughout the assigned area to ensure product availability.
  • Keep promotional materials presentable and ensure DePuy Synthes services and offerings meet quality standards.
  • Provide logistical support by moving instruments, implants, and equipment between sales representatives and hospitals.
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