Clinical Sales Specialist, Spine (Charlotte, NC) – Johnson & Johnson MedTech - Orthopaedics

Johnson & Johnson • Charlotte, NC

1d • Onsite

About The Position

The Clinical Sales Specialist supports the Charlotte, North Carolina territory for DePuy Synthes Spine, part of Johnson & Johnson MedTech Orthopaedics. The role advances sales of orthopedic surgical products by providing clinical and logistical expertise in hospitals and operating rooms, including independent coverage of surgical cases, billing and purchase-order management, logistics, and asset management. The specialist works under close management supervision and in close partnership with Sales Consultants.

DePuy Synthes Spine offers spinal-care solutions for simple to complex spine disorders, using traditional and minimally invasive techniques. The position provides direct customer support as the sole company representative at surgeries, ensuring equipment is available and functioning and responding to physician and customer needs. It also shares customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic-account teams to improve solutions and service and support sales growth.

The role requires the ability to work in a laboratory and operating-room environment, hold a valid U.S. driver's license, and travel, potentially on weekends or overnight. The candidate must reside in or be willing to relocate to the assigned territory. Johnson & Johnson has announced plans to separate its Orthopaedics business; after the planned transaction, the successful candidate is anticipated to become a DePuy Synthes employee, subject to the stated conditions and processes.

Requirements

• Bachelor’s degree, associate degree, or medical certification (such as CST or PT) plus at least 2 years of professional and/or relevant experience; alternatively, at least 4 years of professional and/or relevant experience; or recently transitioned from active military duty.
• Ability to work in a laboratory and operating-room environment.
• Valid driver's license issued in the United States.
• Ability to travel, which may include weekend and/or overnight travel.
• Residence in or willingness to relocate to the assigned territory.
• Strong interpersonal communication, negotiation, influencing, strategic-thinking, problem-solving, and business-acumen skills.
• Experience in data analysis and excellent problem-solving skills.
• Results orientation and sense of urgency, with ability to meet tight timelines.
• Internal and external customer focus.
• Ability to work independently and autonomously.
• Ability to work within a matrix and team structure.
• High level of attention to detail.
• Demonstrated ability to understand, interpret, communicate, and work in a complex environment.
• Understanding of human anatomy and physiology.

Nice To Haves

• Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.
• Preferred skills listed: Agility Jumps, AI Judgement Integration, Business Behavior, Business Savvy, Business-To-Business (B2B) Marketing, Communication, Customer Analytics, Customer Centricity, Customer Experience Management, Execution Focus, Product Knowledge, Relationship Building, Revenue Management, Sales Platforms, Sales Projections, Solutions Selling, Sustainable Procurement, and Vendor Selection.

Responsibilities

• Independently guide and assist surgeons in the operating room by providing clinical and technical support for orthopedic surgical cases.
• Advance DePuy Synthes sales by providing direct customer support as the sole company representative at surgeries and ensuring proper equipment is available and functioning.
• Troubleshoot and use independent judgment to respond to physician needs and address customer requests.
• Manage hospital billing and create and close purchase orders.
• Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic-account teams to improve solutions and service levels and support sales growth.
• Prepare required sales reports and documents.
• Provide consultation to Operating Room and Sterile Processing Department staff.
• Maintain, track, and effectively deploy equipment and assets throughout the assigned area to ensure product availability.
• Ensure promotional materials are maintained in a presentable manner.
• Ensure DePuy Synthes services and offerings meet high quality standards.
• Provide logistical support by moving instruments, implants, and equipment between sales representatives and hospitals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level