Clinical Program Manager - Clinical License Required

The Refuge, A Healing Place•Ocklawaha, FL

4d•Onsite

About The Position

The Clinical Program Manager plans, directs, and coordinates the Clinical Program at The Refuge – A Healing Place. The role works directly with the Clinical Services Director and Eating Disorder Program Manager and supports clinical programming. The manager applies trauma-informed care and collaborates closely with clinical leadership, medical providers, and support staff to meet client needs. The position is based at a treatment facility in Florida’s Ocala National Forest. The schedule is Sunday through Thursday and requires some weekend and on-call availability. Starting salary is $80,000 per year.

Requirements

Master’s degree in counseling, social work, or a related field; the posting also lists a bachelor’s degree in behavioral or mental health or a closely related field as required, with a master’s degree required where state licensing rules require it.
Fully licensed LMHC, LCSW, or LMFT; the qualifications also specify a licensed counselor or therapist as required by the state and area of clinical expertise.
Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
Commitment to ethical, compassionate, client-centered care.
Strong interpersonal skills and ability to work collaboratively.
Some weekend and on-call availability is required.
Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse is required.
Valid driver’s license if required by the facility.
First aid certification may be required based on state or facility requirements.

Nice To Haves

Experience with eating disorders, trauma-informed care, addiction treatment, or residential settings.

Responsibilities

Develop and maintain administrative and clinical operations that support quality patient care and outcomes.
Contribute to planning and implementing program goals, objectives, staffing, resources, equipment, timelines, and outcome measures.
Oversee the program budget and policies related to participant involvement, program requirements, and benefits.
Manage and oversee the facility program, which may include directing counselors, clinical staff, or other staff involved in service delivery.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow, and oversee scheduling, registration, discharge, and billing processes in accordance with facility procedures.
Manage staff hiring, development, training, performance, and communication.
Carry an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans, and maintain and audit client charts and records.
Serve as a liaison and provide staff consultation on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing program or organizational operating policies and procedures, ensuring consistency with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements.
Provide outreach services in the clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.
Perform other functions and tasks as assigned.