Clinical Operations Specialist (Medical Assistant/Front Desk Receptionist)

Rothman Orthopaedics•Marlton, MD

1d•$17 - $24•Onsite

About The Position

The Clinical Operations Specialist provides both clinical and operational support to the office. Clinical duties may include functioning as a Medical Assistant, Non-Surgical Clinical Assistant, or in another applicable clinical role as needed, helping maintain patient flow and supporting clinical and administrative work. Operational duties include serving as a Front Desk Receptionist or Front Desk Therapy Receptionist, greeting and checking in patients, verifying insurance, obtaining referrals, and completing other administrative tasks. The position acts as a liaison between patients and medical staff and is intended to meet office operational needs; regular travel and schedule flexibility are inherent to the role. The role supports patient satisfaction, schedule preparation, timely handling of messages and authorizations, adherence to clinical policies and documentation standards, accurate collection of copays and referrals, and efficient recording of demographic and insurance information. Reliability, punctuality, time management, and independent problem solving are important. The position is full-time, based at the Marlton, New Jersey office. The office is open Monday through Friday from 8:00 a.m. to 7:30 p.m.; the employee works a combination of 12- and 8-hour shifts, totaling 40 hours per week. The stated pay range is $17.00–$24.00 per hour.

Requirements

High school diploma or GED.
Current CPR certification.
At least one year of experience in a medical office environment.
Knowledge of medical office procedures and terminology.
Computer skills, including use of the MS Office Suite.
Reliability and punctuality are vital for this operational support role.

Nice To Haves

Active National Medical Assistant Certification.
Experience with scheduling and billing systems and electronic medical records (EMR).
Basic medical assistant skills, including phlebotomy, handling body-fluid samples, removal of sutures and staples, and knowledge of OSHA regulations.

Responsibilities

Greet patients and visitors promptly and courteously; guide patients through the office and direct them to surgery scheduling or the exit when appropriate.
Check patients in and enter, verify, and update demographic, insurance, arrival, referral, and payment information.
Maintain patient flow from the waiting room to exam rooms and discharge, and assist patients with ambulatory difficulties, clothing, and exam preparation.
Address RCM Console and Ready to Bill errors daily and ensure referrals are received, entered in the chart, and attached.
Schedule follow-up appointments or connect patients with appropriate ancillary departments, such as physical therapy or MRI.
Answer and route telephone calls, take messages, handle correspondence within 24 hours, and read and respond to email within the appropriate timeframe.
Follow procedures for medical-record requests and Disability/FMLA paperwork; take payments, document requests, batch out at shift end, balance payments, complete paperwork, and escalate discrepancies to the office manager.
Support upset or irate patients by helping de-escalate situations and providing assistance to colleagues.
Keep workspaces neat and organized; stock lobby, front desk, pod workspaces, and exam rooms; empty and restock laundry.
Prepare schedules by obtaining referrals, confirming coverage, identifying potential appointment issues, contacting patients when needed, and printing requested documentation for physicians.
Attend meetings and participate in office activities, team-building exercises, and special projects as required; demonstrate organizational culture and values in interactions.
Clean and autoclave instruments using sterile technique; dispose of biohazardous waste according to OSHA regulations and replace full sharps containers.
Record vital signs and medical history in patient charts according to MIPS guidelines, scan pertinent documents, and request and make available outside reports and images.
Retrieve, load, or import relevant studies for physicians; prepare for injection and aspiration procedures; provide follow-up care and instructions after appointments.
Complete pre-certifications and authorizations for imaging studies and injectable medications, submitting requests to centralized departments when applicable.
Apply or remove casts and splints; fabricate orthotic devices to prescribed specifications and fit, test, evaluate, and adjust them for function and comfort.
Handle and label specimens, including urine, blood, incision drainage, and aspirated fluids, and follow provider orders for sending specimens to the appropriate laboratory.
Identify weekly schedules and schedule changes published by the manager.