Clinical Medical Assistant (Bilingual Spanish)

VIPcare•Orlando, FL

About The Position

The Clinical Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during patient visits, and supports front-office operations. This is a safety-sensitive role involving direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The Medical Assistant welcomes and prepares patients, records clinical information and vital signs, assists with examinations and procedures, explains provider instructions as directed, and documents care in the electronic medical record. Clinical duties include medication administration, wound care, phlebotomy, specimen preparation, CLIA-waived testing, diagnostic testing, and related duties as allowed by training and state regulations. The role also supports patient communications and care coordination, Annual Wellness Visits, preventive care outreach, medical-record maintenance, scheduling, referrals, prescription refill coordination, inventory, and clinic operations. The position requires a high school diploma or equivalent, Spanish-English bilingual ability, and current CPR/BLS certification or completion within organizational guidelines. An accredited Medical Assistant program and certification are preferred, as are relevant experience, IV Therapy certification where permitted, and phlebotomy experience. The role requires knowledge of clinical procedures, medical terminology, relevant regulations, EMRs, and strong communication, organizational, customer-service, and teamwork skills. Physical duties include frequent movement and manual tasks in a clinical environment, and the ability to handle supplies and equipment weighing up to 15 pounds and assist with heavier patient transfers when appropriate. The role offers a Monday–Friday schedule with no weekends or on-call duties. The posted pay range is USD $18.00–$25.00 per hour, plus performance bonuses. Benefits include paid holidays and PTO, medical, dental and vision insurance, Teladoc virtual care, a 401(k), a wellness program, an Employee Assistance Program, parental leave, and learning and employee-perk programs.

Requirements

High school diploma or equivalent.
Bilingual Spanish required.
Current CPR/BLS certification required or obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience, with cultural sensitivity to Medicare and other patient populations served.
Ability to perform clinical physical activities, including patient positioning and transfers, frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and sufficient visual acuity and hearing, with or without reasonable accommodation, to perform essential job functions safely.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory-care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for provider examinations by obtaining and documenting relevant histories, medications, allergies, preventive care information, and other clinical details in the EMR.
Measure, document, and report vital signs and clinical observations; prepare patients and examination rooms for visits.
Assist providers during examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Administer medications, immunizations, and treatments as directed and permitted by training and state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare laboratory specimens, conduct CLIA-waived testing, and complete laboratory quality controls and logs.
Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, oxygen administration, inhalation treatments, PT/INR testing, and glucose testing, as applicable.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, test results, procedures, supplies, and telephone encounters in the EMR.
Conduct patient communications, including appointment and medication reminders, transitional-care outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and medical-record maintenance in accordance with organizational policies and HIPAA requirements.
Manage front-office duties, including telephone calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor clinical supply and pharmaceutical inventory and assist with ordering and office supply maintenance.
Support onboarding and training of new team members as assigned.
Collaborate with providers and clinical and front-office staff to support efficient clinic operations.
Perform other duties as assigned.