Clinical Liaison

TLC Management•Newburgh, IN

About The Position

The Clinical Liaison is part of the Admissions Team at The Villages of Hamilton Pointe and connects prospective residents, families, hospitals, discharge planners, case managers, healthcare providers, and other referral sources with the facility. The role conducts clinical assessments for prospective admissions, helps determine appropriate placement based on care needs, coordinates assessments and admission decisions, and supports timely transitions of care. It also develops and maintains relationships and visibility in the medical community, follows up on inquiries, shares information about services and bed availability, and supports facility marketing and census development. The position requires an RN or LPN license in Indiana and knowledge of safe, effective admission practices in the state.

Requirements

Hold an RN or LPN license issued by the State of Indiana.
Have a thorough understanding of safe, effective admission practices in Indiana.
Know how to use personal computers, email, software such as Word and Excel, and office equipment such as fax machines and copiers.
Have strong communication, organization, and relationship-building skills.
Be able to collaborate with clinical teams, referral partners, and families.
Have excellent customer service skills and a passion for helping others.
Be self-motivated, dependable, and comfortable in a fast-paced environment.

Nice To Haves

Knowledge of healthcare admissions, clinical assessments, or long-term care.
Nursing background or other healthcare experience.

Responsibilities

Build and maintain relationships with hospitals, discharge planners, case managers, medical referral sources, and community partners.
Conduct clinical assessments and use clinical judgment to determine whether prospective residents are appropriate for admission based on their care needs.
Follow up on inquiries and answer questions from prospective residents, families, and referral sources.
Collaborate with the Admissions Team and clinical leadership to coordinate assessments, admission approvals or denials, and the admissions process.
Coordinate timely admissions and transitions of care.
Represent the facility professionally and compassionately, providing excellent customer service and guidance to prospective residents and families.
Develop new medical markets and referral sources, including outside the local area, and maintain current referral relationships.
Maintain the facility’s visibility in the medical community as a senior care resource.
Keep discharge planners and other referral sources informed about services and bed availability.
Plan and coordinate luncheons and other events with medical referral sources.
Monitor competitors and coordinate the marketing plan with the A/C and Community Liaison.
Work with the Liaison to develop relationships and partnerships with insurance ACO and bundled-payment providers.
Complete admission paperwork when possible while the patient is in the hospital.
Support census development through community relationships and timely referral follow-up.