Clinical Liaison

Spring Creek Rehabilitation and Nursing Center • Harrisburg, PA

6d

About The Position

Spring Creek Rehab & Healthcare is seeking a Hospital/Clinical Liaison to promote its skilled nursing center in the Harrisburg market and coordinate and oversee the referral process. The liaison serves as a primary contact for referrals and admission conversions, working closely with the Admissions Coordinator and maintaining relationships with community, hospital, physician, and other healthcare referral sources. The role focuses on generating patient referrals, growing profitable revenue, and meeting sales and census targets.

Requirements

• 3–5 years of progressive experience in marketing and/or public relations in a healthcare setting.
• Long-term care experience is required.
• Advanced training in hospital or nursing facility administration.
• Knowledge of healthcare reimbursement and regulatory standards.
• Ability to communicate effectively, orally and in writing.
• Professional sales presentation skills.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies or personnel, and the general public.
• Thorough knowledge of effective communication, mass media, advertising, policies, education, community relations, demonstrations, organizational structure, social and activity services, and government relations as they relate to nursing facility operations.
• Ability to establish, implement, and maintain an effective marketing and public relations program.
• Must successfully complete a post-offer, pre-employment criminal background check and physical/drug screen.

Nice To Haves

• Bachelor's degree in Business, Healthcare Administration, and/or Marketing.

Responsibilities

• Devise strategies to gain patient referrals by establishing and maintaining relationships with physicians and other healthcare providers.
• Generate new patient activity and deepen relationships with referral sources to grow profitable revenue streams.
• Formulate a sales plan to achieve monthly, quarterly, and annual sales targets.
• Establish and monitor the sales process to ensure goals are met in a timely manner.
• Execute day-to-day operations to drive key performance indicators, including referrals, conversion rate, and customer satisfaction.
• Conduct one-on-one sales calls and community interactions to enhance the organization's reputation and increase awareness of its services.
• Act as a key resource for internal and external customers.
• Identify new business opportunities with referring partners.
• Develop census in line with the business plan's targeted goals.
• Assist with coordination of the referral-to-admission process.
• Represent the organization in community-related activities.
• Recognize barriers to admission and respond promptly and appropriately.

Benefits

• Daily pay option.
• Industry-competitive pay.
• Comprehensive benefits plan and 401(k).
• Core benefits begin on the first day of the month following the date of hire.
• Generous paid time off, including holidays, vacation, and sick time.
• Orientation and training with ongoing management support.
• Employee recognition through awards and programs.
• Career advancement and growth opportunities.
• Team-centered culture supporting the values of Service, Honesty, Accountability, Respect, and Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed