Clinical Liaison

Elara Caring•Jefferson City, MO

10d

About The Position

The Sales Clinical Liaison supports Elara Caring’s home-care mission by helping patients transition to appropriate care in their homes. The role works with hospital and other healthcare facility staff, patients, families, physicians, case managers, and internal teams to coordinate referrals, explain care options, and support discharge planning. The liaison develops community and account relationships and partners with sales leadership and account executives on key-account outreach and referral opportunities. The position reports to the Area Vice President Sales.

Requirements

High school diploma or GED.
At least 3 years of practical experience.
Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

LPN or RN license.
Bachelor’s degree.
Experience in case management in a clinical setting.

Responsibilities

Identify and collect referral information supporting patient eligibility for care.
Make live calls with the aligned Area Vice President of Sales to foster relationships with key-account staff.
Call on key accounts assigned by the AVP in partnership with the Account Executive and Quarterly Business Review plan.
Make calls and collaborate on referrals to service referral opportunities.
Communicate with patients’ families about services offered.
Interact with hospital staff from different departments.
Consolidate and review patient records upon referral as part of the discharge process.
Collaborate with hospital staff to help position patients for the right care in the right place.
Explain care options to patients and their families.
Collaborate with healthcare facilities on care and discharge planning for referred cases as needed.
Coordinate with healthcare facility staff to support patients’ smooth transition from discharge to the home environment.
Collaborate with Intake regarding insurance eligibility and coverage.
Coordinate communication among patients, physicians, case managers, and other medical staff.
Develop positive relationships in the community.
Perform other duties or projects as assigned.

Benefits

Competitive compensation package.
Sales training program.
Opportunities for advancement.
Tuition reimbursement for full-time staff and continuing education opportunities for all employees.
Comprehensive medical, dental, and vision insurance plans.
401(k) with employer match.
Paid time off and paid holidays.
Family and pet bereavement.
Pet insurance.
Fleet vehicles available, per company policy.
Collaborative work environment.