Clinical Liaison

ScionHealth•Mcallen, TX

About The Position

The Clinical Liaison conducts patient assessments to identify potential candidates for admission and follows up daily with patients and their decision-makers for clinical reassessment. The role manages referrals and admissions generated through assigned hospitals and territories, coordinates clinical and benefit information among patients, decision-makers, referral sources, and ScionHealth Specialty Hospitals, and represents the organization professionally to account partners. The liaison develops and manages marketing strategies for assigned accounts, identifies new referral sources, and provides in-person education about the specialty hospitals. The position requires daily onsite presence at assigned accounts, with 80% or more of work performed outside the home. The role also supports patients and families in understanding hospital care and services while maintaining confidentiality and complying with organizational policies, applicable laws, and professional standards.

Requirements

At least 2 years of former healthcare sales experience and/or clinical healthcare experience (preferred).
Prior experience that includes formal sales training (preferred).
Prior experience demonstrating understanding of Medicare, Medicaid, and other payers as related to LTACH benefits (required).
Prior experience demonstrating competence in strategic business planning and designing marketing initiatives (required).
Valid, in-state driver license upon hire (required).
Fluent English reading, writing, and speaking skills.
Good and regular attendance.

Nice To Haves

Preferred associate’s or bachelor’s degree in marketing, communication, healthcare administration, nursing, or a related field.
An equivalent combination of education and extensive healthcare sales work may be considered in lieu of a formal degree.
RN state or compact-state licensure, or LPN/LVN licensure in the state of practice (preferred).
Graduate respiratory therapist credential (preferred).

Responsibilities

Conduct patient assessments to identify appropriate potential admissions and complete assessments according to company and divisional standards.
Follow up daily with patients and decision-makers for clinical reassessment.
Manage referrals and admissions generated through assigned hospitals and territories, including the referral, assessment, and admission process.
Generate leads through personal and business contacts, existing and new accounts, expansion opportunities, and educational presentations.
Meet monthly goals for assigned hospitals and expand the number of referral sources in assigned territories.
Maintain referral sources through relationship development and establish successful relationships throughout the territory.
Educate patients and family members about the benefits, care, and services of ScionHealth hospitals.
Conduct in-person educational meetings and conversations with referral sources using educational materials.
Coordinate transmission of clinical and benefit information among patients, decision-makers, referral sources, and ScionHealth Specialty Hospitals.
Design and manage marketing strategies for assigned accounts.
Plan travel and monitor expenses to operate within budgeted parameters.
Comply with the Code of Business Conduct, organizational policies and procedures, applicable laws, professional standards, and ethical business practices.
Maintain confidentiality of patient and employee information.
Maintain professional growth and development, current licensure or certification when applicable, and required health, safety, and education requirements.
Attend mandatory in-services and staff meetings, maintain good attendance, and report to work as scheduled.
Represent the organization positively and professionally and consistently demonstrate guest relations skills.
Follow departmental and hospital health, safety, security, and hazardous materials policies and procedures.
Perform other related duties as assigned.