Clinical Liaison

ComForCare Home Care - Oklahoma City•Oklahoma City, OK

About The Position

The Clinical Liaison combines office operations, client coordination, and community relations. The role supports daily office needs, onboards new clients, assists with scheduling and client communication, and builds relationships with healthcare providers and community referral partners. The ideal candidate enjoys working with people, can balance competing priorities, and is comfortable moving between office responsibilities and community outreach. This role is an opportunity for someone with a healthcare background and strong relationship-building skills to contribute to daily operations. The position includes answering phones and responding to client, family, and caregiver inquiries; coordinating onboarding documentation and communications; assisting with client visits, follow-ups, and scheduling; communicating client updates and concerns to the appropriate team members; and providing general office support as operational needs change. The Clinical Liaison also conducts community outreach, develops and maintains relationships with healthcare and referral partners, follows up with referral sources, represents the company at networking and community events, and tracks outreach activity in collaboration with leadership on referral development and business growth goals.

Requirements

High school diploma or GED.
Strong communication, organizational, and interpersonal skills.
Ability to manage multiple priorities and adapt to changing needs.
Professional demeanor and ability to build relationships with clients, families, and healthcare professionals.
Ability to work independently and collaboratively with the office team.
Valid driver's license, reliable transportation, and ability to travel for community outreach.

Nice To Haves

Healthcare experience is preferred but not required.
LPN with hospice experience (strongly preferred).
LPN with home health experience.
PTA or OTA with home health experience.
PTA or OTA with skilled nursing facility (SNF) experience.
Other relevant healthcare, care coordination, or relationship-building experience.

Responsibilities

Assist with daily office operations, including answering phones and responding to client, family, and caregiver inquiries.
Coordinate new client onboarding, including required documentation, communication, and preparation for the start of services.
Assist with client visits, follow-ups, scheduling needs, and other operational responsibilities as needed.
Communicate client updates and concerns to the appropriate team members.
Provide general office support and assist with changing priorities as operational needs arise.
Build and maintain relationships with hospice providers, home health agencies, hospitals, skilled nursing facilities, discharge planners, and other referral partners.
Conduct community outreach visits to introduce services, strengthen existing relationships, and develop new referral opportunities.
Follow up with referral sources and maintain consistent communication to support ongoing partnerships.
Represent the company at networking events, community meetings, and other outreach opportunities.
Track outreach activities and collaborate with leadership on referral development and business growth goals.