Clinical Lead - Medical Assistant or LVN - Hobby

Summit Health CityMD•Houston, TX

2d•Hybrid

About The Position

The Clinical Lead is responsible for facilitating day-to-day clinical operations in a hybrid clinical and administrative role. The position directs patient, staff, and provider interactions while resolving issues with a service-based approach, and partners with Practice Managers to support high standards of patient care and excellent patient experiences. The Clinical Lead provides mentoring, training, and support to clinical staff, helps develop their abilities to address patient needs, and promotes safe care. The role includes hands-on patient care, such as rooming patients, obtaining vital signs and histories, collecting lab specimens, and administering medications and vaccines. The Clinical Lead also supports scheduling, clinical inbox monitoring, prescription refills as directed by providers, clinical compliance, staff development, and office supervision when the Practice Manager is absent.

Requirements

Current unencumbered LVN/LPN license or current Medical Assistant certification.
High school diploma or equivalency.
At least 3–5 years of clinical experience in primary care or a similar practice setting.
Proven experience with phlebotomy, lab processing and handling, CLIA-waived testing compliance, and vaccine storage, handling, and administration.
BLS certification for healthcare providers is required within 90 days of employment.
Passion for mentoring with a focus on patient safety.

Nice To Haves

Current BLS certification for healthcare providers.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room.

Responsibilities

Onboard and orient new clinical support staff, manage ongoing training and development, conduct clinical assessments, and participate in hiring.
Participate in patient care, including rooming, obtaining vital signs and patient histories, collecting lab specimens, and administering medications and vaccines.
Authorize prescription refills as directed by providers and in accordance with Village policies.
Monitor patient schedules and clinical inboxes to ensure patient needs are addressed promptly.
Schedule patient and follow-up appointments according to established policies and procedures.
Collaborate with the Practice Manager on clinical staffing assignments and work in a patient-facing clinical role as needed.
Demonstrate kindness and compassion in patient interactions; communicate honestly and effectively and honor commitments.
Participate in rotating brand marketing activities in the vestibule to engage patients and increase patient volume.
Follow infection control measures, point-of-care test and CLIA-waived lab requirements, OSHA requirements for healthcare settings, and safe vaccine storage, handling, and administration practices.
Mentor, support, and develop new clinical support staff.
Attend leadership meetings and conduct clinical staff meetings and huddles with the Practice Manager, focusing on staff engagement.
Provide office supervision when the Practice Manager is absent.
Communicate organizational and clinical changes positively and champion support for change.
Prepare and administer PO, IM, and ID medications as directed by the provider, following the Rights of Vaccine or Medication Administration.
Instruct patients regarding medications and diet.
Perform quality controls and equipment checks.
Perform other duties as assigned.