Clinical Lead - Medical Assistant or LVN - Copperfield

Summit Health•Houston, TX

About The Position

The Clinical Lead is a hybrid clinical and administrative role that facilitates day-to-day clinical operations at the practice, including patient, staff, and provider interactions, while maintaining a service-based approach to resolving issues. The role partners with Practice Managers to promote high standards of patient care and excellent patient experiences. The Clinical Lead supports, mentors, and trains clinical staff to help them address patient needs effectively and provide safe care. The position includes onboarding and developing clinical support staff, participating in patient care, managing schedules and clinical inboxes, coordinating appointments, and working in a patient-facing clinical capacity as needed. It also involves supporting clinical compliance and safety, communicating changes, conducting staff meetings and huddles, and providing office supervision when the Practice Manager is absent.

Requirements

Current unencumbered LVN/LPN license or current Medical Assistant certification.
High school diploma or equivalent.
At least 3–5 years of clinical experience in primary care or a similar practice setting.
Proven experience with phlebotomy, lab processing and handling, CLIA-waived testing compliance, and vaccine storage, handling, and administration.
Passion for mentoring with a focus on patient safety.

Nice To Haves

Current BLS certification for healthcare providers; required within 90 days of employment if not already held.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room.

Responsibilities

Ensure appropriate onboarding and orientation of new clinical support staff and manage ongoing training and development needs, including clinical assessment and involvement in the hiring process.
Participate in patient care activities, including rooming patients, obtaining vital signs and patient histories, collecting lab specimens, and administering medications and vaccines.
Authorize prescription refills as directed by providers and in accordance with Village policies.
Monitor patient schedules and clinical inboxes to ensure patient needs are addressed promptly.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Collaborate with the Practice Manager on clinical staffing assignments and work in a patient-facing clinical role as needed.
Demonstrate kindness and compassion in patient interactions and communicate effectively.
Participate in brand marketing by rotating throughout the vestibule and engaging with patients to increase patient volume.
Adhere to infection control measures, point-of-care testing and CLIA-waived lab compliance, healthcare OSHA requirements, and safe vaccine storage, handling, and administration practices.
Mentor, support, and develop new clinical support staff.
Attend leadership meetings and conduct clinical staff meetings and huddles with the Practice Manager, focusing on staff engagement.
Provide office supervision in the absence of the Practice Manager.
Communicate organizational and clinical changes to staff positively and champion support for change.
Prepare and administer PO, IM, and ID medications as directed by the provider, using the Rights of Vaccine or Medication Administration.
Provide patients with instruction regarding medications and diet.
Perform quality controls and equipment checks.
Perform other duties as assigned.