Clinical Lead - Medical Assistant or LVN - Hobby

Summit Health•Houston, TX

1d•Onsite

About The Position

The Clinical Lead is a hybrid clinical and administrative role that facilitates day-to-day clinical operations within the practice. The role directs patient, staff, and provider interactions while maintaining a service-based approach to resolving issues, and partners with Practice Managers to promote high standards of patient care and excellent patient experiences. The Clinical Lead supports, mentors, and trains staff to help them address patient needs effectively and provide safe patient care. The position includes onboarding and developing clinical support staff; participating in patient care such as rooming, obtaining vital signs and histories, collecting lab specimens, and administering medications and vaccines; supporting prescription refills as directed by providers; monitoring schedules and clinical inboxes; and scheduling appointments and follow-ups. The Clinical Lead also collaborates on staffing assignments, communicates organizational and clinical changes, performs quality controls and equipment checks, and provides office supervision when the Practice Manager is absent.

Requirements

Current, unencumbered LVN/LPN license or current MA certification.
High school diploma or equivalency.
At least 3–5 years of clinical experience in primary care or a similar practice setting.
Proven experience with phlebotomy, lab processing and handling, CLIA-waived testing compliance, and vaccine storage, handling, and administration.
Passion for mentoring with a focus on patient safety.

Nice To Haves

Current BLS certification for healthcare providers; required within 90 days of employment.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room.

Responsibilities

Ensure appropriate onboarding and orientation of new clinical support staff, manage ongoing training and development needs, conduct clinical assessments, and participate in hiring.
Participate in patient care, including rooming patients, obtaining vital signs and histories, collecting lab specimens, and administering medications and vaccines.
Authorize prescription refills as directed by providers and in accordance with Village policies.
Monitor patient schedules and clinical inboxes to ensure patient needs are addressed promptly.
Schedule patient appointments and follow-up appointments in accordance with established policies and procedures.
Collaborate with the Practice Manager on clinical staffing assignments and work in a patient-facing clinical role as needed.
Demonstrate kindness and compassion in patient interactions and communicate effectively.
Participate in rotating vestibule brand marketing activities focused on engaging patients and increasing patient volume.
Adhere to infection control measures, point-of-care test and CLIA-waived lab compliance, OSHA requirements for healthcare settings, and safe vaccine storage, handling, and administration.
Mentor, support, and develop clinical support staff.
Attend leadership meetings and conduct clinical staff meetings and huddles in collaboration with the Practice Manager, with a focus on staff engagement.
Provide office supervision in the absence of the Practice Manager.
Communicate organizational and clinical changes positively and champion support for change.
Prepare and administer PO, IM, and ID medications as directed by the provider, using the Rights of Vaccine or Medication Administration.
Instruct patients regarding medications and diet.
Perform quality controls and equipment checks.
Perform other duties as assigned.