Clinical Intake Coordinator- Occupational Medicine- Arrow Springs

TriHealth•Lebanon, OH

4d•Onsite

About The Position

TriHealth is hiring a Front Desk Clinical Intake Coordinator for its Arrow Springs Occupational Medicine location. The role greets and registers patients, confirms registration for the correct company and services, follows up with employers about authorizations and questions, and prioritizes patient start times. The coordinator works with billing to ensure documentation reaches the appropriate MCO, billing, and Workers’ Compensation departments, scans visit information into the correct EMR location, and coordinates timely delivery of results. The role also assists with drug and alcohol screening and other non-invasive testing, as well as referral and testing scheduling. This part-time position is scheduled for 26 hours weekly, with variable shifts between 7 a.m. and 7 p.m. and rotating Saturdays from 9 a.m. to 1 p.m. No holidays are required. The position is based at 100 Arrow Springs Blvd, Lebanon, Ohio.

Requirements

High school degree.
Basic Life Support (BLS) for Healthcare Providers.
Excellent customer service and communication skills.
Proficiency in spelling, grammar, typing, and computer applications, including Microsoft applications.
Accurate data-entry skills.
Critical-thinking skills.
3–4 years of experience in a medical or physician office setting or in customer service.

Nice To Haves

Comfort working in a fast-paced environment.
Attention to detail.
Ability to multitask.
Strong customer service skills.

Responsibilities

Greet and register patients using company protocols, appropriate forms, and accurate data; ensure patients are registered to the correct company and services.
Follow up with employers about authorizations and questions, and prioritize patient start times.
Work with billing to send required documentation to the correct MCO, billing, and Workers’ Compensation departments.
Scan visit information into the proper EMR location and coordinate timely reporting of results according to client preferences and departmental guidelines.
Assist with drug and alcohol testing and other non-invasive testing, referrals, and testing scheduling as needed.
Accurately post charges, initiate payment receipts, send date-of-service payment reports to Billing, and prepare end-of-shift cash reconciliation reports.
Assist with deposit reconciliation or make daily or weekly bank deposits as directed.
Compile BWC/MCO information, company forms, and physical results as assigned.
Check injury information for accuracy and prepare it for distribution to the client company, managed care organization, and billing department on the date of injury; assist injured workers with BWC forms as appropriate.
Schedule or verify patient appointments according to established guidelines and apply knowledge of company protocols to determine appropriate appointment duration and time of day.
Monitor patient time in the building and offer patient or company options when delays are extensive.
Meet customer and company satisfaction survey targets and service-time goals, and support projected visits and revenue within +/- 5%.