Clinical Education Support Manager- Arizona College of Osteopathic Medicine

Midwestern University•Glendale, AZ

2d•Onsite

About The Position

The Clinical Education Support Manager oversees the Clinical Education Coordinators under the direction of the Associate Dean of Clinical Education. The manager provides leadership, process improvement, and backup support to ensure department work is completed accurately and on time. This includes improving service to students and preceptors, reviewing and standardizing department processes, identifying improvement opportunities, working with rotation sites, supporting development of clinical clerkship experiences, and monitoring student compliance and performance. The role also oversees tracking of hospital paperwork and affiliation agreements, conducts coordinator meetings, assigns coordinators to committees, attends monthly Clinical Chair Meetings, reviews the Clinical Rotation Training Manual, reports on rotation management, and participates in coordinator performance reviews. The manager must also be capable of performing Clinical Education Coordinator duties, including assigning clerkship sites and monitoring rotations; communicating with students; supporting course delivery; helping students address rotation-related difficulties; preparing and sending insurance certificates and, when appropriate, immunization records; managing evaluations and student records; supporting communications with rotation sites and developing new sites; maintaining website information; participating in department meetings, assessment projects, and clerkship introduction activities; and identifying students with special circumstances for referral to department leadership. The role also provides cross-coverage for the department payment processor and performs other duties assigned by the Associate Dean of Clinical Education. The position requires regular, predictable, in-person attendance and work in a constant state of alertness and safe manner. The work environment is usually moderately noisy. The employee is frequently required to sit, talk, and hear; occasional duties include standing, walking, handling or feeling objects, reaching, and lifting or moving up to 10 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree required.
At least two years of management or supervisory experience in academic medicine, clinical education, healthcare education, student affairs, or a related healthcare environment.
Demonstrated ability to establish and maintain positive relationships with internal and external stakeholders.
Experience building, supporting, and working effectively within a team.
Experience in a customer service-oriented environment and a strong commitment to service excellence and responsiveness.
Excellent written and verbal communication skills.
Computer proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to perform the essential duties satisfactorily and work in a constant state of alertness and safe manner.
Regular, predictable, in-person attendance.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee and provide leadership to Clinical Education Coordinators under the direction of the Associate Dean of Clinical Education.
Lead improvements in customer service for student and preceptor interactions.
Review department processes and procedures for optimal function and uniformity, and monitor work to identify opportunities for improvement.
Interface with rotation sites to improve student rotation experiences and help develop new approaches to clinical clerkship experiences.
Participate in assessing student compliance and performance to identify trends and improvement opportunities.
Monitor, maintain, and track required hospital paperwork and affiliation agreements for clinical rotations.
Conduct regular Clinical Education Coordinator meetings and assign coordinators to ongoing committees and other college activities requiring their support.
Attend monthly Clinical Chair Meetings and review and enhance the Clinical Rotation Training Manual.
Regularly report rotation-management status to the Associate Dean of Clinical Education and Clinical Department Chairs.
Participate in annual performance reviews for Clinical Education Coordinators.
Provide backup and perform Clinical Education Coordinator duties, including assigning clerkship sites and monitoring students in rotations.
Communicate rotation and didactic information to students and assist Course Directors with clinical clerkship course implementation and delivery, including web-based delivery as appropriate.
Identify and assist students experiencing problems or difficulties during rotations and refer students with special circumstances to the Chair and Associate Dean.
Create and fax certificates of insurance to rotation sites, including immunization records when appropriate.
Track and compile student evaluations, enter them into the RMS system, and calculate and enter clerkship evaluations, test scores, and homework grades into students’ CARS profiles.
Support communications with clinical rotation sites and assist with developing new sites as needed.
Maintain clerkship information on the Clinical Education website and attend Clinical Education department meetings.
Collaborate as appropriate on assessment projects, including pre-rotation modules and Objective Structured Examinations (OSCE).
Participate as needed in the MS2 Introduction to Clerkship at the end of the academic year.
Provide cross-coverage for the Clinical Education Department payment processor role.
Perform other duties as assigned by the Associate Dean of Clinical Education.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability coverage
Pet insurance
Flexible spending accounts, including healthcare reimbursement and child/dependent care accounts
Competitive time-off package including paid holidays, sick/flex days, personal days, and vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
On-site wellness facility with a fully equipped fitness facility