Clinical Diabetes Sales Specialist (Louisville)
About The Position
The Clinical Diabetes Sales Specialist is a field-based position in Louisville, Kentucky, working with an assigned Territory Manager to provide continuing education and insulin pump training to patients, customers, and healthcare professionals. The specialist leads educational classes that support diabetes education and advanced diabetes management, and works with the field partner to develop strategies for addressing clinical concerns in the sales territory. The role aims to support patient and provider success, promote Tandem Diabetes Care products and services, and retain existing customer relationships. The specialist identifies sales leads, educates prospects and customers about diabetes technology, healthcare trends, Tandem products and services, and population health management, and builds professional relationships with healthcare professionals. The position also oversees initial and ongoing recertification of Tandem Pump Trainers, collaborates with customer technical and clinical support teams on post-sale issues and patient education needs, and maintains accurate territory records and an efficient call cycle. The role reports to the Regional Sales Manager for sales and business processes and partners with the Regional Clinical Manager on clinical responsibilities, goals, and compliance. Work must follow company policies and applicable privacy, HIPAA, regulatory, legal, and safety requirements.
Requirements
- RN (BSN preferred), RD, or RPh, or an equivalent combination of education and applicable job experience.
- Advanced diabetes education credential: Certified Diabetes Care and Education Specialist (CDCES) or Board Certified–Advanced Diabetes Management (BC-ADM), or eligibility for certification.
- Two years of experience coordinating and conducting patient education on the technical use of diabetes technology.
- Ability to relate effectively with patients, referral sources, and healthcare professionals.
- Ability to communicate effectively as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and healthcare providers.
- Skill in presenting educational material clearly and concisely to varied audiences.
- Ability to work in a fast-paced, changing market and view change as an opportunity to improve business performance.
- Ability to travel at least 80% within the assigned territory.
- Valid driver’s license, required auto insurance, and a good driving record in accordance with company policy.
Nice To Haves
- BSN degree preferred.
- Experience with video remote education preferred.
- One year of related diabetes or endocrinology industry experience preferred.
Responsibilities
- Provide continuing education and insulin pump training to patients, customers, and healthcare professionals.
- Lead educational classes supporting diabetes education and advanced diabetes management skills.
- Develop strategies with the assigned Territory Manager to address clinical concerns, support product sales, and retain existing relationships.
- Use available tools and resources to identify sales leads and assess whether prospecting criteria are met.
- Promote Tandem’s market position and differentiate its products and clinical services to healthcare professionals.
- Educate prospects and customers about industry and healthcare trends, web-based solutions, Tandem products and services, outcomes, and population health management issues.
- Complete product training, documentation, and communications with healthcare professionals thoroughly and promptly in accordance with company policy.
- Establish and maintain professional relationships with healthcare professionals to support product sales.
- Conduct initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
- Collaborate with Customer Technical Support Specialists and the Clinical Support Specialist team to address post-sale product issues and additional patient education needs.
- Keep customer relationship management (CRM) records current for all business dealings in the assigned territory.
- Establish and maintain a territory call cycle that minimizes administrative time and maximizes time spent with prospects and customers.
- Perform work in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.
- Report to the Regional Sales Manager on sales and business process responsibilities and goals, and partner with the Regional Clinical Manager on clinical responsibilities, goals, and compliance.
Benefits
- Medical, dental, and vision benefits.
- Health savings accounts and flexible spending accounts.
- 11 paid holidays per year.
- At least 20 days of paid time off starting in year one.
- 401(k) plan with company match.
- Incentive compensation and equity.
- Robust benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
