Clinical Diabetes Sales Specialist (Chicago Central)
About The Position
This field-based role covers central Chicago and is responsible for clinical services and, in partnership with a Territory Manager, promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team plans and works toward sales goals through clinical acceptance of Tandem products. The specialist identifies potential customers, builds business relationships, and uses clinical expertise to provide sales support and product education to trainers, physicians, their staff, and patients. The role applies customer training and clinical expertise to support positive clinical outcomes and sales. The ideal candidate lives in or near Chicago or the western suburbs. The specialist partners with the assigned Territory Manager on strategies to address clinical concerns, support sales, and retain existing relationships. The role promotes Tandem’s products and services to healthcare professionals, educates prospects and customers about industry trends and diabetes-related solutions, and completes required training, documentation, and communications. It also includes trainer recertification, collaboration with customer and clinical support teams on post-sale issues and education needs, maintaining CRM records and an efficient territory call cycle, and ensuring compliance with company policies and applicable requirements. The role reports to the Regional Sales Manager for sales and business-process responsibilities and partners with the Regional Clinical Manager on clinical responsibilities, goals, and compliance.
Requirements
- RN, RD, RPh, or an equivalent combination of education and applicable job experience; BSN preferred.
- Advanced Diabetes Education Professional credential: Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM), or eligibility for one of these credentials.
- Two years of experience coordinating and conducting patient education on the technical use of diabetes technology.
- Ability to relate effectively to patients, referral sources, and healthcare professionals.
- Ability to communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and healthcare providers.
- Skill presenting educational material clearly and concisely to varied audiences.
- Ability to work in a fast-paced, changing market and treat change as an opportunity to improve business performance.
- Ability to travel at least 80% within the assigned territory.
- Valid driver’s license, required auto insurance, and a driving record meeting company policy.
- Authorization to work for any U.S. employer; visa sponsorship is not available.
Nice To Haves
- BSN preferred.
- Experience with video-based remote patient education preferred.
- One year of related diabetes or endocrinology industry experience preferred.
Responsibilities
- Partner with the assigned Territory Manager to develop strategies addressing clinical concerns and supporting product sales and retention of existing relationships.
- Use available tools and resources to identify sales leads and determine whether prospecting criteria are satisfied.
- Promote Tandem’s market position and differentiate its products and clinical services for healthcare professionals.
- Educate prospects and customers about industry and healthcare trends, web-based solutions, Tandem products and services, outcomes, and population health management issues.
- Complete product training, documentation, and communications with healthcare professionals thoroughly and on time according to company policy.
- Establish and maintain professional relationships with healthcare professionals to support product sales.
- Conduct initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
- Collaborate with Customer Technical Support Specialists and the Clinical Support Specialist team to address post-sale product issues and additional patient education needs.
- Keep CRM records current for all business dealings within the assigned territory.
- Establish and maintain a territory call cycle that minimizes administrative time and maximizes time with prospects and customers.
- Perform work in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.
- Meet sales and business-process responsibilities and goals while reporting to the Regional Sales Manager, and partner with the Regional Clinical Manager on clinical responsibilities, goals, and compliance.
- Provide clinical and sales support and product education to trainers, physicians, their staff, and patients.
- Travel within the assigned territory and maintain a valid driver’s license, required auto insurance, and a driving record that meets company policy.
Benefits
- Medical, dental, and vision benefits available on the first day.
- Health savings accounts and flexible spending accounts.
- 11 paid holidays per year.
- A minimum of 20 days of paid time off, with accrual starting on day one.
- 401(k) plan with company match.
- Employee Stock Purchase Plan.
- Incentive compensation and equity.
- Robust benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
