Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health • Denton, TX

7d • Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs a range of clinical and administrative functions, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The position works under the direction of the Site Manager and closely with providers and other clinical staff.

The role is based at 4600 Teasley Lane in Denton, Texas, and floats across multiple Texas Health Urgent Care locations. It is full-time, with three 12-hour shifts per week from 7:45 a.m. to 8:15 p.m.; days, weekends, and holidays rotate. The Clinical Concierge is expected to demonstrate discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude.

Texas Health Breeze Urgent Care treats most minor illnesses and injuries and aims to provide convenient, affordable care with little or no wait time. The organization is backed by Texas Health, a large regional health system, and has received awards and a Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation. During orientation, employees have the opportunity to earn more than 20 contact hours that can be used to renew medical assistant certification.

Requirements

• High school diploma or equivalent.
• Completion of an approved NCT training program.
• Completion of a medical assistant education program, or successful completion of a vocational nurse program.
• Six months of previous clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
• Six months of previous x-ray experience, or completion of an internal THR NCT training program in lieu of experience.
• NCT (Non-Certified Radiology Technician) registration with the Texas Medical Board upon hire.
• Texas LVN license upon hire if hired as an LVN, or certified or registered medical assistant in lieu of completing a medical assistant education program. Employees hired before 04/11/2022 are grandfathered without MA education or certification requirements.
• BCLS (Basic Cardiac Life Support), maintained every two years and obtained within 30 days of hire; required before providing independent patient care.
• THR Urine Drug Collector training, maintained every five years and completed within 30 days of hire; required before providing independent care.
• Venipuncture competency check-off before performing venipuncture.

Nice To Haves

• Six months of previous experience as a licensed NCT.
• Previous experience with an electronic health record.
• Straight-arm x-ray experience.
• Orthopedic experience.

Responsibilities

• Guide consumers and their secondary guests throughout the urgent care visit, supporting throughput and a positive patient experience.
• Collect identification and payor documentation and complete patient registration using the EPIC workflow.
• Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate results to the consumer and provider.
• Accurately document the chief complaint, allergies, health history, and current medications in EPIC for provider review.
• Perform and document laboratory testing and specimen collection according to provider orders and standard operating procedures, including venipuncture after competency check-off.
• Administer and document oral and intramuscular medications using the appropriate medication-verification workflow; medical assistants may perform injections after the required competency check-off.
• Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, application of orthopedic goods, and assistance with ortho-glass application.
• Perform diagnostic x-rays within the licensed scope of practice as ordered and verified by the provider; follow established protocols and use appropriate exposure factors for care and safety.
• Transfer images and applicable communications to the radiology group for overread and ensure reports are filed in the medical record.
• Interact professionally and empathetically with consumers and their guests, welcoming them and asking about the purpose and nature of the visit.
• Recognize and promptly notify the provider of emergent patients; perform BLS, administer oxygen, and assist with emergency care.
• Schedule primary care referrals for consumers.
• Maintain office supplies, medical supplies, and medications at assigned par levels.
• Perform facility quality checks according to established policies and procedures.
• Maintain competency and perform all assigned positions on a rotating basis.
• Perform other duties as assigned.

Benefits

• 401(k)
• Paid time off (PTO)
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending account
• Tuition reimbursement
• Student loan forgiveness
• Other benefits
• More than 20 contact hours during orientation that can be used to renew medical assistant certification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED