Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Resources•Melissa, TX

6d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs a range of clinical and administrative functions, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The position is part of the urgent care team, works under the direction of the Site Manager, and collaborates closely with providers and other clinical staff. It requires discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude. The position is based at 3210 Milrany Lane, Suite 100, Melissa, Texas, and floats across multiple Texas Health Urgent Care locations. The schedule is full-time, three 12-hour shifts per week, from 7:45 a.m. to 8:15 p.m., with rotating days, weekends, and holidays. Texas Health Breeze Urgent Care treats most minor illnesses and injuries. Its centers are open from 8 a.m. to 8 p.m., 365 days a year, and aim to offer convenient, affordable care with little or no wait time. The organization has received the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation, recognizing formalized training in urgent care clinical practice and patient experience. Team members may earn more than 20 contact hours during orientation that can be used toward renewing medical assistant certification.

Requirements

High school diploma or equivalent.
Completion of an approved NCT training program.
Completion of a medical assistant education program or a vocational nurse program.
At least 6 months of clinical experience in a health care facility as an LVN, MA, CNA, or other patient-care role.
At least 6 months of x-ray experience, or completion of an internal THR NCT training program in lieu of experience.
NCT (Non-Certified Radiology Technician) registration with the Texas Medical Board upon hire.
Texas LVN license upon hire if hired as an LVN, or certification or registration as a medical assistant in lieu of completing a medical assistant education program.
BCLS (Basic Cardiac Life Support), maintained every 2 years and obtained within 30 days of hire; required before providing independent patient care.
THR Urine Drug Collector training, maintained every 5 years and completed within 30 days of hire; required before providing independent care.

Nice To Haves

At least 6 months of previous experience as a licensed NCT.
Previous experience with an electronic health record.
Straight-arm x-ray experience.
Orthopedic experience.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit and support a positive patient experience.
Collect identification and payer documentation and register consumers using the EPIC workflow.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate the results to the consumer and provider.
Document the chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and specimen collection according to provider orders or standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medications using the appropriate verification workflow; medical assistants may perform injections after competency check-off.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
Perform and document diagnostic x-rays within the licensed scope of practice, follow established protocols and exposure factors, transfer images and communications to the radiology group for overread, and ensure reports are filed in the medical record.
Interact professionally and empathetically with consumers and secondary guests in accordance with patient experience standards.
Welcome consumers and guests, introduce oneself, and ask about the purpose and nature of the visit.
Recognize emergent patients and immediately notify the provider; perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Perform other duties as assigned.