Clinical Concierge - LMRT - Full time, Days

Texas Health Resources • Melissa, TX

6d • Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit, helping enhance the consumer experience, maximize throughput, and deliver clinical excellence. This role performs a range of clinical and administrative functions, including assisting providers with care and treatment, laboratory testing and x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The role works under the direction of the Site Manager and closely with providers and other clinical staff, and requires discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude.

The position is based at the Melissa location and floats across multiple Texas Health Urgent Care locations. The schedule is full-time, three 12-hour shifts per week, with rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m.

Texas Health Breeze Urgent Care provides care for most minor illnesses and injuries. The centers are open 8 a.m. to 8 p.m., 365 days a year, and are backed by Texas Health. The organization has received a Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation recognizing formalized training in urgent-care clinical practice and patient experience. During orientation, employees may earn more than 20 contact hours that can be used to renew medical assistant certification.

Requirements

• High school diploma or equivalent.
• Completion of an approved LMRT training program, with proficiency in chest, extremities, skull, and spine imaging.
• Six months of previous x-ray experience or completion of an internal THR LMRT training program in lieu of experience; alternatively, successful completion of a CHCP externship at Breeze Urgent Care is required.
• LMRT issued by the TMB with chest, extremities, skull, and spine specialties upon hire.
• BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care, within 30 days of hire.
• THR Urine Drug Collector training, maintained every five years and required before providing independent care, within 30 days of hire.
• Strongly preferred experience obtaining patient medical histories, administering medications per protocol, taking vital signs, assisting with basic clinical procedures, documenting encounters in an EMR, and supporting patient flow in a clinical setting.

Nice To Haves

• Successful completion of a Medical Assistant education program.
• Successful completion of a CHCP externship at Breeze Urgent Care (also specified as an alternative qualification for the x-ray experience requirement).
• Six months of clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
• Six months of previous experience as a licensed LMRT.
• Previous experience with an electronic health record, straight-arm x-ray, and orthopedics.
• Medical Assistant certification upon hire; required before administering injections.

Responsibilities

• Collect identification and payor-related documentation and register patients using the EPIC workflow.
• Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate the results to the consumer and provider.
• Document the chief complaint, allergies, health history, and current medications in EPIC for provider review.
• Perform and document laboratory testing and specimen collection according to provider orders and standard operating procedures, including venipuncture after competency check-off.
• Administer and document oral and intramuscular medications using the appropriate medication-verification workflow; perform injections as a Medical Assistant when appropriately certified and competency-checked.
• Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, application of orthopedic goods, and ortho-glass application.
• Perform and document diagnostic x-ray examinations within licensed scope of practice as ordered and verified by the provider.
• Follow established x-ray protocols and use appropriate exposure factors to support care and safety; transfer images and applicable communications to the radiology group for overread and ensure reports are filed in the medical record.
• Interact professionally and empathetically with consumers and secondary guests to build trust, comfort, understanding, and relationships in accordance with patient-experience standards.
• Welcome consumers and secondary guests with a greeting and personal introduction, ask about the purpose and nature of the visit, and conduct appropriate screening.
• Recognize emergent patients, immediately notify the provider, perform BLS, administer oxygen, and assist with emergency care.
• Schedule primary-care referral appointments for consumers.
• Maintain assigned office supplies, medical supplies, and medications at appropriate par levels.
• Perform facility quality checks according to established policies and procedures.
• Perform assigned duties and rotate among assigned positions as required.

Benefits

• 401(k)
• Paid time off (PTO)
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending
• Tuition reimbursement
• Student loan forgiveness
• Other benefits are mentioned but not specified.
• More than 20 contact hours during orientation that may be used to renew medical assistant certification.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED