Clinical Concierge - LMRT - Full time, Days

Texas Health•Denton, TX

7d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to improve the consumer experience, maximize throughput, and deliver clinical excellence. The role performs a range of clinical and administrative functions, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The position works under the direction of the Site Manager and closely with providers and other clinical staff. It requires discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude. The Clinical Concierge welcomes consumers and guests, completes registration in EPIC, collects identification and payer documentation, obtains and records vital signs, and documents the chief complaint, allergies, health history, and current medications for provider review. The role performs ordered laboratory tests and collections, including venipuncture after competency verification, and administers and documents oral and intramuscular medications according to the required workflow. Medical Assistants may also perform injections after competency checkoff. The Concierge assists providers with procedures such as maintaining a sterile field, laceration repair, incision and drainage, and applying orthopedic goods or assisting with ortho-glass. Within the licensed scope of practice, the role performs ordered diagnostic x-rays, follows established protocols and exposure factors, and ensures images and related communications are transferred for radiology overread and that reports are filed in the medical record. The role also recognizes and immediately notifies providers of emergent patients, performs BLS, administers oxygen, and assists with emergency care. Other responsibilities include scheduling primary care referral appointments, maintaining assigned supply and medication levels, and completing facility quality checks. This full-time position is based at 4600 Teasley Lane in Denton, Texas, and floats across multiple Texas Health Urgent Care locations. The schedule is three 12-hour shifts per week, rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m.

Requirements

High school diploma or equivalent.
Completion of an approved LMRT training program with proficiency in chest, extremities, skull, and spine imaging.
Six months of previous x-ray experience, or completion of an internal THR LMRT training program in lieu of experience; alternatively, successful completion of a CHCP externship at Breeze Urgent Care is required.
LMRT issued by the TMB with chest, extremities, skull, and spine specialties upon hire.
BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care; must be obtained within 30 days of hire.
THR Urine Drug Collector training, maintained every five years and required before providing independent care; must be completed within 30 days of hire.
Demonstrated discretion, good judgment, diplomacy, decision-making, and customer-service attitude.

Nice To Haves

Successful completion of a Medical Assistant education program.
Successful completion of a CHCP externship at Breeze Urgent Care.
Six months of clinical experience in a healthcare facility as an LVN, MA, CNA, or other patient-care professional.
Six months of previous experience as a licensed LMRT.
Experience obtaining patient medical histories, administering medications per protocol, taking vital signs, assisting with basic clinical procedures, documenting encounters in an EMR, and supporting clinical patient flow.
Previous experience with electronic health records, straight-arm x-ray, and orthopedics.
Medical Assistant certification upon hire; required before administering injections.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit, supporting patient experience, throughput, and clinical care.
Rotate among assigned positions while maintaining competency.
Collect identification and payer documentation and register patients using the EPIC workflow.
Measure and document vital signs, communicate results to the consumer and provider, and record the chief complaint, allergies, health history, and current medications in EPIC.
Perform and document provider-ordered laboratory testing and specimen collection, including venipuncture after competency checkoff.
Administer and document oral and intramuscular medications using the appropriate verification workflow; Medical Assistants may perform injections after competency checkoff.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods or assistance with ortho-glass.
Perform and document ordered diagnostic x-rays within the licensed scope of practice, follow imaging protocols, and ensure images and reports are transferred and filed for radiology overread.
Welcome consumers and guests professionally and empathetically, inquire about the visit, and ask appropriate screening questions.
Recognize emergent patients, immediately notify the provider, perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referral appointments for consumers.
Maintain assigned office and medical supplies and medications at appropriate par levels.
Perform facility quality checks according to established policies and procedures.
Collect payments, room patients, and complete patient discharge.
Perform other duties as assigned.

Benefits

401(k)
PTO
Medical benefits
Dental benefits
Paid parental leave
Flexible spending
Tuition reimbursement
Student loan forgiveness
More than 20 contact hours during orientation that can be used to renew Medical Assistant certification
Supportive team environment and opportunities for growth