Clinical Concierge - Urgent Care - Full time, Days

Texas Health•McKinney, TX

2d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role performs a variety of clinical functions, including assisting providers with care and treatment, laboratory testing, and other duties, as well as patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The position works under the direction of the Site Manager and closely with providers and other clinical staff. The role serves at the McKinney location and floats across multiple Texas Health Urgent Care locations. The schedule is full time, with three 12-hour shifts per week, rotating days, weekends, and holidays, from 7:45 a.m. to 8:15 p.m. Texas Health Breeze Urgent Care centers treat most minor illnesses and injuries and are open from 8 a.m. to 8 p.m., 365 days a year.

Requirements

High school diploma or equivalent.
Successful completion of a Medical Assistant education program, or successful completion of a Vocational Nurse program.
Certified or Registered Medical Assistant; alternatively, a Texas Licensed Vocational Nurse license is required for LVNs.
Six months of previous clinical experience in a health care facility as an LVN, MA, CNA, or other patient-care role, or completion of an internal THR MA externship training program in lieu of experience.
BCLS (Basic Cardiac Life Support), maintained every two years and required within 30 days of hire, before providing independent patient care.
THR Urine Drug Collector training, maintained every five years and required within 30 days of hire, before providing independent care.
Discretion, good judgment, diplomacy, decision-making ability, and a customer-service attitude.

Nice To Haves

Previous experience with an electronic health record.

Responsibilities

Guide consumers and secondary guests through the urgent care visit and support a positive patient experience.
Collect identification and payer-related documentation and complete patient registration using the EPIC workflow.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate the data to the consumer and provider.
Document the chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and specimen collection per provider orders or standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods; assist with ortho-glass application.
Welcome consumers and secondary guests, inquire about the purpose and nature of the visit, and interact professionally and empathetically in accordance with patient experience standards.
Recognize and immediately notify the provider of emergent patients, perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at assigned par levels.
Perform facility quality checks according to established policies and procedures.
Maintain competency and perform all assigned positions on a rotating basis.
Perform other duties as assigned.