Clinical Concierge - Urgent Care - Full time, Days

Texas Health • Frisco, TX

5d • Onsite

About The Position

Texas Health Breeze Urgent Care is hiring a full-time Clinical Concierge MA/LVN based in Frisco, Texas. The position floats across multiple Texas Health Urgent Care locations and works three 12-hour shifts per week, on rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM.

The Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. Clinical duties include assisting providers with care and treatment, laboratory testing, patient rooming, and other assigned tasks. The role also includes patient registration, payment collection, and discharge. Concierges maintain competency and rotate among assigned positions. The position is part of the urgent care team, works under the direction of the Site Manager, and collaborates closely with providers and other clinical staff.

Texas Health Breeze Urgent Care treats most minor illnesses and injuries and operates its centers from 8 a.m. to 8 p.m., 365 days a year. The organization is backed by Texas Health, a large regional health system, and has received a Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation. During orientation, the employee can earn more than 20 contact hours that can be used to renew a medical assistant certification.

Requirements

• High school diploma or equivalent.
• Successful completion of a Medical Assistant education program, or successful completion of a Vocational Nurse program.
• Certified or Registered Medical Assistant required; certification or registration may substitute for completion of a Medical Assistant education program.
• Six months of previous clinical experience in a health care facility as an LVN, MA, CNA, or other patient-care experience, or completion of an internal THR MA externship training program in lieu of experience.
• BCLS (Basic Cardiac Life Support), maintained every two years and required before providing independent patient care; must be obtained within 30 days of hire.
• THR Urine Drug Collector training, maintained every five years and required before providing independent care; must be completed within 30 days of hire.
• Texas LVN license required upon hire if working as an LVN.
• Ability to work rotating days, weekends, and holidays across multiple urgent care locations.

Nice To Haves

• Previous experience with an electronic health record.

Responsibilities

• Guide consumers and their secondary guests through the urgent care visit to enhance their experience, maximize throughput, and deliver clinical excellence.
• Assist providers with care and treatment, laboratory testing, and other clinical duties.
• Perform patient registration, collect payments, room patients, and complete patient discharge.
• Maintain competency and perform assigned positions on a rotating basis.
• Demonstrate discretion, good judgment, diplomacy, decision-making, and a customer-service attitude.
• Collect identification and payor-related documentation and conduct registration using the EPIC workflow.
• Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate results to the consumer and provider.
• Document the chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
• Perform and document laboratory testing and specimen collections per provider orders or standard operating procedures, including venipuncture after competency check-off.
• Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
• Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
• Interact professionally and empathetically with consumers and guests to build trust, comfort, understanding, and relationships in line with patient experience standards.
• Welcome consumers and guests with eye contact, a smile, a greeting, and a personal introduction, and inquire about the purpose and nature of the visit.
• Recognize and immediately notify the provider of emergent patients; perform BLS, administer oxygen, and assist with emergency care.
• Schedule primary care referrals for consumers.
• Maintain office supplies, medical supplies, and medications at assigned par levels.
• Perform facility quality checks according to established policies and procedures.
• Perform other duties as assigned.

Benefits

• 401k
• PTO
• Medical benefits
• Dental benefits
• Paid Parental Leave
• Flexible spending
• Tuition reimbursement
• Student loan forgiveness
• More than 20 contact hours during orientation that can be used to renew medical assistant certification
• Opportunities for growth
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED