Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the MA-C license scope. The role works collaboratively with the care team to support positive health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo operates more than 40 clinics across Washington and Idaho and provides virtual care services. This position is listed as 0.9 FTE, with a day schedule of 8 a.m. to 8 p.m. for three 12-hour shifts. Compensation includes a stated pay scale of $24.83–$35.71 per hour, with potential additional premiums and incentives. Pay depends on factors such as skills, experience, certifications, and education.
Requirements
- For Washington positions, hold a Washington State Medical Assistant-Certified (MA-C) credential; a Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until MA-C is issued.
- For Washington positions, obtain a Washington State MA-C license within 45 days of hire.
- For Idaho positions, hold a current CMA certification from AAMA, NHA, or NCCT.
- For Idaho positions, hold a Washington State MA-C license, or a Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
- Current BLS Certification, or the ability to obtain it through an in-house training program depending on assignment.
- At least one year of experience in a physician’s office or other medical facility is preferred; exceptions may be made for applicants currently in an externship or residency program with active or pending WA DOH MA-R certification within seven days of hire.
Nice To Haves
- At least one year of experience in a physician’s office or other medical facility.
- X-ray training and certification, which qualifies employees for an additional hourly premium.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical, holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide excellent patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement: 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Career growth opportunities, including leadership pathways and mentor/preceptor opportunities.
- Potential additional compensation, including an Indigo premium, X-ray certification premium, weekend differential, extra-shift and float incentives, and a monthly incentive program with payouts up to $300 per month.
- Potential sign-on bonuses and customer-experience bonuses.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
