Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant for a float position serving its Inland Northwest Region urgent care clinics, including Greater Spokane, Millwood, Liberty Lake, Coeur d’Alene, Yakima, and Hayden, Idaho. The position is listed at 0.9 FTE, with a day schedule of three 12-hour shifts from 8 a.m. to 8 p.m. The Clinical Concierge Medical Assistant performs clinical tasks and coordinates patient care within the MA-C license scope. Working collaboratively with the team, the role supports strong health care outcomes and patient experiences through patient service and clinic management assistance. Compensation is listed at $22.34–$32.14 per hour. Additional earning opportunities include a $2.50-per-hour Indigo premium for all hours worked, a $1.75-per-hour X-ray certification premium for employees who become trained and certified, a $1.25-per-hour weekend differential for weekend shifts, applicable extra-shift and float incentives, and a monthly incentive program with payouts up to $300.
Requirements
- For Washington applicants: Washington State Medical Assistant-Certified (MA-C) credential. Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- For Washington applicants: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
- For Idaho applicants: Current CMA certification from AAMA, NHA, or NCCT.
- For Idaho applicants: Washington State MA-C license or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
- Minimum one year of experience in a physician's office or other medical facility is preferred.
- Exceptions may be made for applicants currently in an externship or residency program with active or pending Washington DOH MA-R certification within seven days of hire.
- For the stated Washington externship or residency exception, a Washington State MA-C license is required within 45 days of hire.
Nice To Haves
- At least one year of experience in a physician's office or other medical facility.
- X-ray training and certification, which qualifies employees for an additional hourly premium.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical, holistic care that promotes patient autonomy, dignity, and health across diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide excellent patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement: 100% of tuition and fees, or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including dedicated mental health coaching and services.
- Career growth opportunities, leadership pathways, and mentor/preceptor opportunities.
- Additional earning opportunities including premiums, incentives, and bonuses.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
