Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System•Tumwater, WA

About The Position

The Clinical Concierge Medical Assistant works within the MA-C license scope to perform clinical tasks and coordinate patient care. The role collaborates closely with the care team to support positive health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. The position is offered at 0.9 FTE, with a day schedule of three 12-hour shifts, 8 a.m. to 8 p.m. The posting describes Indigo Urgent Care as a people-centered urgent care provider with clinics in Washington and Idaho and virtual care services.

Requirements

Washington applicants: Hold Washington State Medical Assistant-Certified (MA-C) certification. Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until MA-C is issued.
Washington applicants: Obtain a Washington State MA-C license within 45 days of hire.
Idaho applicants: Hold current CMA certification through AAMA, NHA, or NCCT.
Idaho applicants: Hold a Washington State MA-C or MA-R license; a Washington MA-R license must be endorsed by Indigo within the first 30 days of employment.
Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
At least one year of experience in a physician's office or other medical facility is preferred; exceptions may be made for applicants currently in an externship or residency program with an active or pending Washington DOH MA-R certification within seven days of hire.

Nice To Haves

At least one year of experience in a physician's office or other medical facility.
X-ray training and certification, which qualifies employees for an hourly premium.

Responsibilities

Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
Perform a variety of clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
Create and provide a safe and supportive environment for patients.
Provide excellent patient customer service and assist with clinic management.

Benefits

Medical, dental, and vision coverage plans with generous employer-paid contributions.
Life insurance and short- and long-term disability coverage.
Retirement savings plans.
Tuition reimbursement, including 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
Paid time off, including time off for extended illness.
Wellness program, including mental health coaching and services.
Hourly Indigo premium, X-ray certification premium, and weekend differential where applicable.
Extra-shift and float incentives when applicable.
Monthly Indigo Incentive Program with potential payout up to $300 per month.
The posting also mentions volume incentives, customer experience bonuses, and sign-on bonuses.