Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System•Spokane, WA

6d•$22 - $32

About The Position

Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks within the MA-C license scope and coordinate patient care. The role works in close collaboration with the care team to support positive health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. Indigo operates urgent care clinics across Washington and Idaho and offers virtual care services. This position is listed at 0.9 FTE, with a day schedule of three 12-hour shifts, 8 a.m. to 8 p.m. Compensation is $22.34–$32.14 per hour, with additional premiums and incentive opportunities. Benefits include medical, dental, vision, life and disability coverage, retirement savings plans, paid time off, wellness and mental health services, and tuition reimbursement. Benefit eligibility may depend on role and location.

Requirements

For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential; Washington State Medical Assistant Interim Certification may be accepted for up to one year from its issue date or until MA-C is issued.
For Washington positions: MA-C license must be obtained within 45 days of hire.
For Idaho positions: Current CMA certification by AAMA, NHA, or NCCT.
For Idaho positions: Washington State MA-C license, or Washington State MA-R license endorsed by Indigo within the first 30 days of employment.
Current BLS Certification; depending on assignment, it may be obtained through an in-house training program.
Minimum one year of experience in a physician’s office or other medical facility is preferred.
Applicants currently in an externship or residency program may be considered if they have active or pending WA DOH MA-R certification within seven days of hire.

Nice To Haves

Minimum one year of experience in a physician’s office or other medical facility.
X-ray certification; employees who become trained and certified receive an hourly premium.

Responsibilities

Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
Perform a variety of clinic functions requiring specialized knowledge and integration of applicable standards, resources, and data.
Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
Create and provide a safe and supportive environment for patients.
Provide patient customer service and clinic management assistance.