Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
Indigo Urgent Care, a MultiCare Company, is hiring a Clinical Concierge Medical Assistant to perform clinical tasks and coordinate patient care within the scope of an MA-C license. The role works collaboratively with the care team to support strong health outcomes and patient experiences, provide excellent customer service, and assist with clinic management. The position is listed at 0.9 FTE, with a day schedule of three 12-hour shifts from 8 a.m. to 8 p.m. The role is based in an Indigo Urgent Care clinic. Indigo operates clinics across Washington and Idaho and also offers virtual care services. Candidates must meet the certification requirements for the state in which they work. A minimum of one year of experience in a physician’s office or other medical facility is preferred.
Requirements
- For Washington roles, hold Washington State Medical Assistant-Certified (MA-C) certification. Washington State Medical Assistant Interim Certification is accepted for up to one year from its issue date or until MA-C is issued.
- For Idaho roles, hold current CMA certification by AAMA, NHA, or NCCT.
- For Idaho roles, hold a Washington State MA-C or MA-R license, with MA-R endorsement by Indigo within the first 30 days of employment.
- Maintain current BLS certification, or obtain it through an in-house training program depending on assignment.
- Applicants in an externship or residency program may qualify for an exception with active or pending WA DOH MA-R certification within seven days of hire; Washington MA-C certification is required within 45 days of hire.
- Minimum one year of experience in a physician’s office or other medical facility is preferred.
Nice To Haves
- At least one year of experience in a physician’s office or other medical facility.
Responsibilities
- Collaborate with physicians, clinical staff, front office staff, and clinic management to support comprehensive health care outcomes.
- Perform clinic functions requiring specialized knowledge and integration of available standards, resources, and data.
- Advocate for ethical, holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Support the unit through excellent patient customer service and clinic management assistance.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement of 100% of tuition and fees or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Leadership pathways and mentor/preceptor opportunities.
- Indigo premium of $2.50 per hour for all hours worked.
- X-ray certification premium of $1.75 per hour for all hours worked for employees who become trained and certified in X-ray.
- Weekend differential of $1.25 per hour for employees who work weekend shifts.
- Extra-shift and float incentives when applicable.
- Monthly Indigo Incentive Program with a payout rate of up to $300 per month.
- Potential volume incentives, customer experience bonuses, and sign-on bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
