Clinical Concierge Medical Assistant (MA-C) - Urgent Care
About The Position
The Clinical Concierge Medical Assistant works within the scope of an MA-C license to perform clinical tasks and coordinate patient care. Working collaboratively with the care team, this role supports positive health outcomes and patient experiences through excellent customer service and clinic-management assistance. The position is with Indigo Urgent Care, part of MultiCare, which provides urgent care through clinics in Washington and Idaho and virtual care services. This is a 0.9 FTE day-shift position with a schedule of three 12-hour shifts, 8 a.m. to 8 p.m. Compensation is listed at $22.34–$32.14 per hour, with potential additional premiums and incentives. The role requires state-specific medical assistant credentials depending on the work location.
Requirements
- For Washington positions: Washington State Medical Assistant-Certified (MA-C) credential.
- For Washington positions: Washington State Medical Assistant Interim Certification is acceptable for up to one year from its issue date or until the MA-C is issued.
- For Washington positions: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
- For Idaho positions: Current CMA certification from AAMA, NHA, or NCCT.
- For Idaho positions: WA state MA-C license, or WA state MA-R license endorsed by Indigo within the first 30 days of employment.
- For Idaho positions: Current BLS certification, or the ability to obtain it through an in-house training program depending on assignment.
- Applicants in an externship or residency program may be considered with an active or pending WA DOH MA-R certification within 7 days of hire; the posting also specifies obtaining a Washington State MA-C license within 45 days of hire.
- At least one year of experience in a physician's office or other medical facility is preferred.
Nice To Haves
- At least one year of experience in a physician's office or other medical facility.
- X-ray training and certification.
Responsibilities
- Collaborate with physicians, clinical staff, front-office staff, and clinic management to support comprehensive health care outcomes.
- Perform a variety of clinic functions requiring specialized knowledge and integration of applicable standards, resources, and data.
- Advocate for ethical and holistic care that promotes the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds.
- Create and provide a safe and supportive environment for patients.
- Provide excellent patient customer service and assist with clinic management.
Benefits
- Medical, dental, and vision coverage plans with generous employer-paid contributions.
- Life insurance and short- and long-term disability coverage.
- Retirement savings plans.
- Tuition reimbursement: 100% of tuition and fees, or up to $5,250 per year for full-time employees and $2,500 per year for part-time employees.
- Generous paid time off, including time off for extended illness.
- Wellness program, including mental health coaching and services.
- Potential Indigo premium of $2.50 per hour for all hours worked.
- Potential X-ray certification premium of $1.75 per hour for all hours worked for employees who become trained and certified in X-ray.
- Potential weekend differential of $1.25 per hour for staff working weekend shifts.
- Extra-shift and float incentives when applicable.
- Monthly Indigo Incentive Program with a payout rate of up to $300 per month.
- Potential volume incentives, customer experience bonuses, and sign-on bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
