Clinical Case Manager - WellConnect

Downtown Emergency Service Center•Seattle, WA

About The Position

DESC is hiring a Clinical Case Manager for its WellConnect program, a modified assertive community treatment team serving Permanent Supportive Housing residents with complex needs who are underserved by traditional office-based care. The interdisciplinary program provides community integration, systems navigation, care coordination, psychiatric medication management, peer support, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy. Services are delivered onsite at participants’ homes and DESC housing sites. The role focuses on case management and housing retention, including helping participants maintain healthy living conditions and coordinate with housing providers and DESC staff. The position follows an Office Day schedule of 8 a.m.–4 p.m. with one late shift of 12 p.m.–8 p.m.; days off are Sunday and Monday. WellConnect team members rotate coverage Monday through Friday and on weekends and holidays, and participate in a paid on-call rotation providing 24-hour crisis coverage, by phone and in person. This position is represented by SEIU Healthcare 1199NW. The listed salary is $39.08–$43.15 per hour.

Requirements

Meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or a superseding credential.
Have a relevant bachelor’s degree in social work, psychology, or a related behavioral science, or a combination of one year of relevant paid work experience and demonstrated ability to perform the required duties.
Be able to drive an agency or personal vehicle for agency-related business; have a current Washington State driver’s license and an insurable driving record.
Be able to meet WellConnect scheduling requirements, including rotating 24-hour crisis coverage by phone and in person.
Communicate and work effectively with participants and staff from varied backgrounds.
Demonstrate commitment to the right and ability of people with severe and persistent mental illness to live in ordinary community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services.
Prioritize multiple responsibilities, work independently, and exercise professional judgment.
Have basic computer skills, including email, data entry, file creation, and correspondence.
Be able to establish supportive, trusting relationships with people with severe and persistent mental illnesses.
Respect participant rights and personal treatment preferences and understand the importance of maintaining participant confidentiality.
Support cooperation and continuity across DESC and external agency programs and show consideration and respect for participants.
Be flexible and collaborative in working with DESC staff, programs, and community agencies.
Meet the physical demands of the role, including sitting for long periods, communicating by talking and hearing, lifting and carrying items up to 25 pounds, operating computer hardware, and using the vision abilities specified for the job.

Nice To Haves

Master’s degree in social work, psychology, or another relevant behavioral science.
Bilingual Spanish and English.

Responsibilities

Provide case management focused primarily on housing retention resources and supports, including referrals for caregivers and chore workers.
Help participants prepare for housing inspections required by funding sources and conduct scheduled housing inspections.
Coordinate with the team occupational therapist and DESC’s Unit Conditions Response Team regarding units requiring significant support.
Develop plans to address major concerns and regularly evaluate their effectiveness.
Complete rehousing risk assessments and mobility transfer requests for participants at risk of losing housing.
Coordinate inspection preparations with housing providers.
Help participants complete annual housing recertification requirements.
Attend consultation meetings with housing staff, such as weekly CCS briefs and ECL reviews, to proactively address clinical concerns affecting housing stability.
Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
Maintain current, timely, and complete clinical records; comply with clinical accountability policies and procedures; and participate in assigned quality assurance reviews.
Comply with applicable program research and evaluation procedures.
Support participants in achieving and maintaining healthy living conditions, including attending care conferences, providing outreach and support in residential units, coordinating with housing staff, participating in unit cleanouts, and documenting barriers to maintaining healthy conditions.
Participate in the regular paid on-call rotation to provide 24-hour crisis coverage for WellConnect clients.
Perform other duties as assigned.