Clinical Case Manager - WellConnect

DESC•Seattle, WA

5d•$39 - $43

About The Position

The Clinical Case Manager works on DESC’s WellConnect program, a modified assertive community treatment (ACT) team serving Permanent Supportive Housing residents with complex needs who are underserved by traditional office-based care. The interdisciplinary team provides services including community integration, systems navigation, care coordination, psychiatric medication management, peer support, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy. The role primarily provides case management focused on housing retention resources and supports. The position works with clients, housing providers, housing staff, the team’s occupational therapist, and DESC’s Unit Conditions Response Team to address housing stability and living-condition needs. The schedule is an office day shift from 8 a.m. to 4 p.m., with one late shift from noon to 8 p.m.; the listed days off are Friday and Saturday. The position also participates in a paid on-call rotation providing 24-hour crisis coverage by phone and in person.

Requirements

Meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or hold a superseding credential.
Have a relevant bachelor’s degree in social work, psychology, or a related behavioral science, or a combination of one year of relevant paid work experience and demonstrated ability to perform the required duties.
Be able to drive an agency or personal vehicle for agency business; a current Washington State driver’s license and insurable driving record are required.
Have an interest in working with clients who are difficult to engage and maintain in traditional mental health or substance use disorder programs.
Be able to meet WellConnect scheduling requirements, including participation in a regular on-call rotation providing 24-hour crisis coverage.
Communicate and work effectively with participants and staff from various backgrounds.
Demonstrate a strong commitment to the right and ability of people with severe and persistent mental illness to live in normal community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services.
Be able to prioritize multiple responsibilities, work independently, and exercise professional judgment.
Have basic computer skills, including email, data entry, file creation, and correspondence.
Have the skills and competence to establish supportive, trusting relationships with people with severe and persistent mental illnesses; respect participant rights and treatment preferences; and understand and respect confidentiality.
Support cooperation and continuity across DESC and outside agency programs and demonstrate consideration and respect for participants; the role requires flexibility, cooperation, and collaboration.

Nice To Haves

Master’s degree in social work, psychology, or another relevant behavioral science.
Bilingual in Spanish and English.

Responsibilities

Provide case management services focused primarily on housing retention resources and supports, including referrals for caregivers and chore workers.
Help prepare for housing inspections by funding sources and conduct housing inspections as scheduled.
Coordinate with the team’s occupational therapist and DESC’s Unit Conditions Response Team regarding units needing significant support; develop plans to address concerns and regularly evaluate their effectiveness.
Complete Rehousing Risk Assessments and Mobility Transfer requests for clients at risk of losing housing.
Coordinate inspection preparations with housing providers.
Help clients complete annual housing recertification requirements.
Attend consultation meetings with housing staff, including weekly CCS briefs and ECL reviews, to proactively address clinical concerns affecting housing stability.
Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
Maintain current, timely, and complete clinical records; follow clinical accountability policies and procedures; and participate in quality assurance reviews when assigned.
Comply with applicable program research and evaluation procedures.
Support clients in achieving and maintaining healthy living conditions, including attending care conferences, providing outreach and support in residential units, coordinating with housing staff, participating in unit cleanouts, and documenting barriers.
Participate in the regular paid on-call rotation for 24-hour mental health crisis coverage by phone and in person.
Perform other duties as assigned.