Case Manager (Clinical)

Ruby's Place•Tracy, CA

1d•Hybrid

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit working to end domestic violence, human trafficking, and violent crime through hope, advocacy, and connection. Its trauma-sensitive, client-centered, low-barrier services are provided at no cost and include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. RP is survivor-led and values reflection, innovation, connection, and the voices of people most impacted by violence. The Clinical Case Manager provides integrated case management and clinical support to adults and families experiencing homelessness, including adults recovering from illness, injury, or hospitalization. The role bridges medical care, behavioral health, and housing to support clients’ physical and emotional stabilization, care-plan follow-through, and progress toward permanent housing. Services are trauma-informed, strengths-based, culturally responsive, and harm-reduction-oriented. The position is full-time, 40 hours per week, non-exempt, and based in Tracy, California. The job posting describes the position as in-person in the title, while the working-conditions section says hybrid in-person and remote work may be agreed upon with the supervisor; on-site availability is required as business needs require. Local travel in the greater Bay Area may be required. The pay rate is $32 per hour. Applicants must be located in the greater Bay Area, and preference will be given to internal applicants. The Case Manager receives regular clinical supervision from a licensed clinician or clinical supervisor. Supervision includes weekly individual supervision of 60 minutes and weekly group supervision or case conferences for two hours. The Case Manager participates actively in supervision, prepares to discuss caseloads, clinical concerns, and client goals, presents cases on a rotating basis, shares training learnings, seeks timely consultation on complex or high-risk situations, and maintains timely documentation and compliance with confidentiality and crisis-response policies.

Requirements

Master’s degree in case management, counseling (MA/MS), or a related field; candidates with field experience in clinical case management are also eligible and encouraged to apply.
Experience in crisis intervention and case management, and general experience working with people who have experienced physical and/or sexual trauma.
Training in trauma-informed care, overdose prevention, and crisis intervention.
Experience providing direct services in a domestic violence, human trafficking, and/or homeless-services setting.
Understanding of trauma-informed care.
Understanding of and sensitivity to serving diverse populations, including in relation to family dynamics and cultural practices.
Knowledge of community resources, community-based organizations, social services, and housing agencies and programs serving clients.
State-mandated 40-hour Domestic Violence and Human Trafficking counselor certification; this can be completed after hire.
Valid California driver’s license, proof of insurance, and approval by RP’s insurance carrier to drive agency vehicles. If not approved, continued employment may be reviewed case by case based on program needs and other circumstances.
Ability to complete required background checks and any additional requirements, which may include fingerprinting (Live Scan), Community Care Licensing documents, and meeting Community Care Licensing requirements.
Ability to stand for long periods and perform physical activities, including lifting up to 25 pounds.
Ability to multitask and handle stress in a work environment with frequent interruptions.
Applicants must be located in the greater Bay Area.

Nice To Haves

Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.
Preference is given to internal applicants.

Responsibilities

Assess clients’ medical, behavioral health, and social needs, including housing, food, income or benefits, transportation, healthcare access, and other basic needs.
Develop care plans aligned with clients’ needs and medical or psychiatric discharge instructions, including medication, wound care, follow-up appointments, and transportation.
Coordinate with clients’ medical providers when signed releases are in place.
Link clients to behavioral health and substance-use services, using harm reduction where appropriate.
Provide confidential, holistic, client-centered, trauma-informed case management and clinical support to individuals and families experiencing homelessness.
Support adults recovering from illness, injury, or hospitalization in stabilizing physically and emotionally, following care plans, and moving toward permanent housing.
Document performance targets and outcomes for reporting purposes; maintain accurate client records and notes.
Complete all training required by program grants.
Submit functional timesheets by assigned due dates and in compliance with time allocations.
Participate actively in reflective supervision, including weekly individual and group supervision or case conferences; prepare and present cases as required.
Create and maintain documentation of processes and procedures related to job duties.
Follow program policies on confidentiality and crisis response and seek timely consultation on complex, high-risk, or ethically sensitive situations.
Perform other duties as assigned.
Travel locally in the greater Bay Area as required.