Clinical Case Manager

Bethel Family Clinic • Bethel, AK

1d • $25 - $45

About The Position

The Clinical Case Manager oversees and coordinates client services across an assigned caseload, ensuring efficient resource allocation and service delivery aligned with organizational policies and standards. The role serves as a central point of coordination among clients, external service providers, and internal teams, supporting timely issue resolution and consistent case progress. It contributes to the quality and integrity of case outcomes through diligent recordkeeping and adherence to processes.

Requirements

• Associate degree in human services, social work, public administration, business administration, or a related field, or equivalent professional experience.
• Demonstrated experience coordinating or managing cases, client services, or related administrative functions.
• Proficiency with case management software or comparable database and records management systems.
• Strong organizational skills with a detail-oriented approach to documentation, recordkeeping, and process adherence.
• Effective written and verbal communication skills, with the ability to liaise clearly across clients, service providers, and internal teams.

Nice To Haves

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Experience developing or refining administrative workflows and standard operating procedures within a case management or human services environment.

Responsibilities

• Manage an assigned caseload by monitoring case progress, tracking milestones, and ensuring timely follow-through on service plans and action items.
• Coordinate communication and information exchange among clients, service providers, and internal departments to facilitate seamless service delivery.
• Maintain accurate, complete, and up-to-date case records in case management systems, ensuring documentation meets organizational and regulatory standards.
• Identify and promptly resolve case-related issues or service gaps, escalating complex matters to appropriate personnel as needed.
• Develop and implement administrative procedures and workflow improvements to optimize case management operations and support organizational efficiency.
• Allocate and monitor resources across cases to ensure equitable and effective service delivery in accordance with established policies.
• Prepare reports and summaries on caseload status, outcomes, and trends to support program oversight and decision-making.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree