Case Manager (Clinical)

Ruby's Place•Tracy, CA

2d•Hybrid

About The Position

Ruby's Place dba Restorative Pathways (RP) is a nonprofit providing no-cost, low-barrier, trauma-sensitive, client-centered services to people affected by domestic violence, human trafficking, and violent crime. The Clinical Case Manager provides integrated case management and clinical support to adults and families experiencing homelessness, including adults recovering from illness, injury, or hospitalization. The role bridges medical care, behavioral health, and housing to help clients stabilize physically and emotionally, follow care plans, and move toward permanent housing. Services are trauma-informed, strengths-based, culturally responsive, and harm reduction-oriented. The position includes psychosocial assessment, service planning, short-term therapeutic intervention, crisis response, and coordination of community resources. Care planning may address basic needs such as housing, food, income or benefits, transportation, and healthcare access, as well as medical or psychiatric discharge instructions, medication, wound care, follow-up appointments, and transportation. Coordination with medical providers requires signed releases. The role also connects clients with behavioral health and substance use services, using harm reduction where appropriate. The position is full-time, 40 hours per week, non-exempt, and based in Tracy, California. Although the posting initially describes the role as in-person, the working-conditions section states that it is eligible for hybrid in-person and remote work; on-site and remote time will be discussed with the supervisor, and on-site availability is required as business needs dictate. Local travel in the greater Bay Area may be required. The position receives regular clinical supervision from a licensed clinician or clinical supervisor, including weekly individual supervision and weekly group supervision or case conferences.

Requirements

Master’s degree in case management, counseling (MA/MS), or a related field; candidates with field experience in clinical case management are also eligible and encouraged to apply.
Experience in crisis intervention and case management, and general experience working with people who have experienced physical and/or sexual trauma.
Training in trauma-informed care, overdose prevention, and crisis intervention.
Experience providing direct services in a domestic violence, human trafficking, and/or homeless-services setting.
Understanding of trauma-informed care.
Understanding and sensitivity in serving diverse populations, including awareness of family dynamics and cultural practices.
Flexibility, proactivity, and openness to learning.
Knowledge of community resources, community-based organizations, social services, and housing agencies and programs serving clients.
State-mandated 40-hour Domestic Violence and Human Trafficking counselor certification; this may be scheduled after hire.
Valid California driver’s license, proof of insurance, and approval by RP’s insurer to drive agency vehicles; inability to obtain approval may affect continued employment, subject to case-by-case review.
Ability to complete required background checks and any additional requirements, which may include Live Scan fingerprinting, Community Care Licensing documents, and meeting CCL licensing requirements.
Ability to stand for long periods and perform physical activities, including lifting up to 25 pounds.
Ability to manage frequent interruptions, multitask, and handle stress.
Applicants must be located in the greater Bay Area.

Nice To Haves

Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.

Responsibilities

Assess clients’ medical, behavioral health, and social needs.
Develop care plans aligned with client needs, including medication, follow-up appointments, and transportation.
Coordinate with clients’ medical providers when signed releases are in place.
Link clients to behavioral health and substance use services, using harm reduction where appropriate.
Provide confidential, holistic, client-centered, trauma-informed services.
Document performance targets and outcomes for reporting purposes.
Maintain accurate client records and notes.
Complete training required by program grants.
Complete functional timesheets by assigned deadlines in compliance with time allocations.
Participate actively in reflective supervision, including weekly individual and group supervision or case conferences.
Prepare for supervision by discussing caseload status, clinical concerns, client goals, and progress on basic-needs stabilization.
Present cases to the team on a rotating basis, share learnings from trainings, and seek timely consultation on complex, high-risk, or ethically sensitive situations.
Create and maintain documentation of processes and procedures related to job duties.
Follow program policies on confidentiality and crisis response.
Perform other duties as assigned.