Clinical Case Manager - WellConnect

DESC•Seattle, WA

5d•$39 - $43

About The Position

The Clinical Case Manager works on DESC’s WellConnect program, a modified assertive community treatment team serving Permanent Supportive Housing residents with complex needs who are underserved by traditional office-based care. The interdisciplinary team provides intensive, wrap-around support onsite at participants’ homes and DESC PSH sites, including community integration, systems navigation, care coordination, psychiatric medication management, peer support, housing stability services, substance use treatment, and psychotherapy. The role focuses primarily on case management for housing retention, including helping participants prepare for housing inspections and annual recertifications, addressing risks to housing, coordinating with housing providers and internal DESC teams, and supporting healthy living conditions. The position also participates in team meetings, clinical consultation, documentation, quality assurance, and a paid on-call rotation for crisis coverage. The listed schedule is an office day shift from 8 a.m. to 4 p.m. with one late shift from noon to 8 p.m.; regular days off are Sunday and Monday. The team provides rotating coverage on weekdays, weekends, and holidays, and team members participate in 24-hour crisis on-call rotations.

Requirements

Meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or hold a superseding credential.
Have a relevant bachelor’s degree in social work, psychology, or a related behavioral science, or a combination of one year of relevant paid work experience and demonstrated ability to perform the required duties.
Be able to drive an agency or personal vehicle for agency business; a current Washington State driver’s license and insurable driving record are required.
Have an interest in working with clients who are difficult to engage and maintain in traditional mental health or substance use disorder programs.
Be able to meet WellConnect scheduling requirements, including participation in the regular on-call rotation for 24-hour crisis coverage.
Communicate and work effectively with participants and staff from varied backgrounds.
Demonstrate commitment to the right and ability of people with severe and persistent mental illness to live in community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services.
Be able to prioritize multiple responsibilities, work independently, and exercise professional judgment.
Have basic computer skills, including email, data entry, file creation, and correspondence.
Demonstrate the skills and competence to build supportive, trusting relationships with people with severe and persistent mental illnesses; respect participant rights and treatment preferences; and maintain confidentiality.
Support cooperation and continuity across DESC and outside agency programs, and show consideration and respect for participants; demonstrate flexibility and collaboration with staff, programs, and community agencies.
Meet the position’s physical demands, including sitting for long periods, communicating by talking and hearing, lifting and carrying items up to 25 pounds, operating computer hardware, and using the specified vision abilities.

Nice To Haves

Master’s degree in social work, psychology, or another relevant behavioral science.
Bilingual in Spanish and English.

Responsibilities

Provide case management services focused primarily on housing retention resources and supports, such as referrals for caregivers and chore workers.
Help participants prepare for housing inspections by funding sources and conduct scheduled housing inspections.
Coordinate with the team occupational therapist and DESC’s Unit Conditions Response Team on units requiring significant support; develop and implement plans and regularly assess their effectiveness.
Complete Rehousing Risk Assessments and Mobility Transfer requests for participants at risk of losing housing.
Coordinate inspection preparations with housing providers.
Help participants complete annual housing recertification requirements.
Attend consultation meetings with housing staff, including weekly CCS briefs and ECL reviews, to proactively address clinical concerns affecting housing stability.
Support participants in achieving and maintaining healthy living conditions, including attending care conferences, providing outreach and in-unit support, coordinating with housing staff, participating in unit cleanouts, and documenting barriers.
Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
Maintain current, timely, and complete clinical records; comply with clinical accountability policies and procedures; and participate in assigned quality assurance reviews.
Comply with applicable program research and evaluation procedures.
Participate in a regular paid on-call rotation to provide 24-hour mental health crisis coverage by phone and in person.
Perform other duties as assigned.