Clinical Case Manager - WellConnect

Downtown Emergency Service Center•Seattle, WA

5d•Onsite

About The Position

The Clinical Case Manager works on DESC’s WellConnect program, a modified assertive community treatment (ACT) team serving Permanent Supportive Housing residents with complex needs who are underserved by traditional office-based care. The interdisciplinary team provides services including community integration, systems navigation, care coordination, psychiatric medication management, peer support, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy. The Case Manager’s primary focus is housing retention resources and supports for clients, including helping them maintain healthy living conditions and stable housing. The role requires providing services onsite at clients’ homes and DESC Permanent Supportive Housing sites, coordinating with team members and housing staff, and participating in an on-call rotation for crisis coverage. The listed schedule is an office day shift of 8 a.m. to 4 p.m., with one late shift from noon to 8 p.m.; days off are Friday and Saturday. WellConnect’s broader team schedule includes rotating coverage Monday through Friday and on weekends and holidays, as well as on-call rotations for 24-hour crisis coverage. This position is full-time and represented by SEIU Healthcare 1199NW.

Requirements

Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or a superseding credential.
Relevant bachelor's degree in social work, psychology, or a related behavioral science; alternatively, one year of relevant paid work experience combined with demonstrated ability to perform the required duties.
Ability to drive an agency or personal vehicle for agency-related business.
Current Washington State driver's license and an insurable driving record.
Interest in working with clients who are difficult to engage and maintain in traditional mental health or substance use disorder programs.
Ability to meet WellConnect scheduling requirements, including participation in the on-call rotation for 24-hour mental health crisis coverage by phone and in person.
Ability to communicate and work effectively with participants and staff from various backgrounds.
Strong commitment to the right and ability of people with severe and persistent mental illness to live in normal community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services.
Ability to prioritize multiple responsibilities, work independently, and exercise professional judgment.
Basic computer skills, including email, data entry, file creation, and correspondence.
Ability to establish supportive, trusting relationships with people with severe and persistent mental illnesses.
Respect for participant rights and personal treatment preferences.
Clear understanding of and respect for participant confidentiality.
Commitment to cooperation and continuity across DESC and outside agency programs, and to consideration and respect for participants.
Ability to work flexibly and collaboratively with agency staff, programs, and community agencies.

Nice To Haves

Master’s degree in social work, psychology, or another relevant behavioral science.
Bilingual in Spanish and English.

Responsibilities

Provide case management focused on housing retention resources and supports, such as referrals for caregivers and chore workers.
Help prepare clients for housing inspections by funding sources and conduct housing inspections as scheduled.
Coordinate with the team Occupational Therapist and DESC’s Unit Conditions Response Team regarding units that need significant support.
Develop plans to address major concerns and review their effectiveness regularly.
Complete Rehousing Risk Assessments and Mobility Transfer requests for clients at risk of losing housing.
Coordinate inspection preparations with housing providers.
Assist clients with annual housing recertification requirements.
Attend consultation meetings with housing staff to proactively address clinical concerns affecting housing stability.
Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
Maintain current, timely, and complete clinical records; follow clinical accountability policies and procedures; and participate in quality assurance reviews when assigned.
Follow applicable program research and evaluation procedures.
Support clients in achieving and maintaining healthy living conditions, including attending care conferences, providing outreach and support in residential units, coordinating with housing staff, participating in unit cleanouts, and documenting barriers to maintaining healthy living conditions.
Participate in a regular paid on-call rotation providing 24-hour crisis coverage by phone and in person.