Clinical Care Manager

Gulfside Career•Brandon, FL

About The Position

Reporting to the Director of Clinical Services, the Clinical Care Manager ensures that patient clinical care is coordinated, managed, and delivered appropriately. The role supervises clinical staff and provides support and leadership to coordinate high-quality patient services. Responsibilities also include quality assurance and performance improvement, regulatory compliance, and related activities supporting Gulfside Healthcare Services. The position requires a current Florida Registered Nurse license, basic computer proficiency, and reliable transportation. A BSN is highly desired. Hospice experience and certification are preferred, with certification required within one year of hire. Acute care, home health, or long-term nursing care experience is preferred; two years of documented supervisory or middle-management clinical experience in hospice, home health, or acute care is desired. The Clinical Care Manager supports clinical operations, staff performance and development, patient-care standards, regulatory compliance, community education, and collaboration with care facility partners. The role participates in providing round-the-clock care, including appropriate backup and on-call coverage when necessary. A valid Florida driver's license, required endorsements, and insurance must be maintained. The position requires an AHCA Level 2 fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse.

Requirements

Current licensure as a Registered Nurse in the State of Florida.
Basic computer skills proficiency.
Reliable transportation to perform tasks and responsibilities in a timely and appropriate manner.
Obtain hospice certification within one year of hire.
Maintain a valid State of Florida driver's license, required endorsements, and insurance.
Complete the required AHCA Level 2 fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Bachelor of Science in Nursing (BSN) degree.
Hospice experience.
Hospice certification.
Acute care, home health, or long-term nursing care experience.
Two years of documented supervisory or middle-management clinical experience in a hospice, home health, or acute care setting.

Responsibilities

Provide leadership to staff, facilitate employee performance, promote high-quality standards, and support efficient delivery of patient care.
Assist with interviewing applicants, make hiring recommendations, and help orient new staff members.
Communicate, collaborate, and coordinate with senior management on clinical processes and services.
Use critical thinking to formulate and recommend action plans aligned with clinical and hospice operational objectives.
Participate in the team responsibility of providing 24-hour-per-day, seven-day-per-week care, including appropriate backup and on-call coverage when necessary, to ensure quality and continuity of patient and family care.
Create and promote initiatives that develop and strengthen working relationships with care facility partners.
Proactively manage potential issues, improve communication, and take responsibility for timely and effective problem resolution.
Assist in educating the community about hospice care and services.
Develop hospice-care expertise and educate staff and the community in areas of expertise.
Assist in developing, reviewing, and maintaining Clinical Services Department policies and procedures; follow them and assist with their evaluation.
Assist with Florida and federal regulatory compliance.
Ensure professional hospice clinical practice standards are maintained by clinical personnel and conduct performance evaluations.
Provide or oversee supervision of Clinical Services Department staff; act as a staff resource and provide mentoring and one-on-one guidance.
Supervise staff to ensure compliance with patient-care and documentation standards and regulations.
Perform or assist with operations as required or directed to maintain workflow or respond to department or organizational needs.
Attend and participate in meetings, training programs, and task force groups to coordinate activities, communicate issues, obtain approvals, resolve problems, maintain knowledge of changes and developments, and assist with employee training and orientation as directed.
Follow safety rules, ensure safe operating conditions within the area of responsibility, and notify a supervisor of unusual operating conditions.
Maintain a valid Florida driver's license, required endorsements, and insurance.
Perform other duties as requested by ADCS.