Clinical Care Manager

Gulfside Healthcare Services•Brandon, FL

About The Position

Reporting to the Director of Clinical Services, the Clinical Care Manager ensures that patient clinical care is appropriately coordinated, managed, and delivered. The role supervises clinical staff and provides leadership and support to coordinate high-quality clinical services. Responsibilities also include quality assurance and performance improvement (QA/PI), regulatory compliance, and related activities that support Gulfside Healthcare Services. The position participates in providing around-the-clock patient and family care, including appropriate backup and on-call coverage when necessary. It also supports staff development, community education about hospice, clinical policy and procedure work, and compliance with Florida and federal requirements. A current Florida Registered Nurse license, reliable transportation, and a valid Florida driver's license with required endorsements and insurance are required. Hospice certification must be obtained within one year of hire.

Requirements

Current licensure as a Registered Nurse in the State of Florida.
Basic computer skills proficiency.
Reliable transportation to carry out job responsibilities in a timely and appropriate manner.
Obtain hospice certification within one year of hire.
Maintain a valid State of Florida driver's license, required endorsements, and insurance.
Complete an AHCA Level 2 fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Bachelor of Science in Nursing (BSN) degree is highly desired.
Hospice experience is preferred; hospice certification is a plus.
Acute care, Home Health, or Long Term Nursing Care experience is preferred.
Two years of documented supervisory or middle management clinical experience in hospice, home health, or an acute care setting is desired.

Responsibilities

Provide leadership to staff, support employee performance, promote high-quality standards, and facilitate effective patient care delivery.
Assist with interviewing applicants, making hiring recommendations, and orienting new staff.
Communicate and collaborate with senior management on clinical processes and services.
Use critical thinking to formulate and recommend action plans aligned with clinical and hospice operational objectives.
Adapt and manage multiple tasks to meet departmental and organizational objectives.
Participate in providing 24-hour-per-day, 7-day-per-week care, including appropriate backup and on-call coverage, to ensure continuity and quality of patient and family care.
Develop initiatives and strengthen working relationships with care facility partners.
Proactively address potential issues, improve communication, and take responsibility for timely problem resolution.
Educate the community about hospice care and services, and develop hospice expertise to educate staff and community members.
Assist in developing, reviewing, maintaining, adhering to, and evaluating Clinical Services Department policies and procedures.
Assist with Florida and federal regulatory compliance.
Maintain professional hospice clinical practice standards among clinical personnel and conduct performance evaluations.
Supervise Clinical Services Department staff and provide staff with mentoring, guidance, and clinical resources.
Ensure staff compliance with patient-care and documentation standards and regulations.
Perform or assist with operational tasks as needed to maintain workflow or respond to organizational requirements.
Attend and participate in meetings, training programs, and task forces; communicate issues, resolve problems, stay informed about changes and requirements, and assist with employee training and orientation as directed.
Follow safety rules, maintain safe operating conditions within the area of responsibility, and notify a supervisor of unusual operating conditions.
Maintain a valid Florida driver's license, required endorsements, and insurance.
Perform other duties as requested by ADCS.